Norton 360 won't start

Norton Security | Norton Internet Security
1

I currently use Windows 7 (64 bit) Professional (all updates installed)

I've had Norton 360 for about 4 months and didn't have this problem until recently.

One day, I noticed that Norton 360 didn't turn on at the startup.

I tried to open Norton 360 manually by double clicking on the desktop icon. Nothing happened.

The support website suggested removing Norton 360 using removal tool and reinstalling it.

So I removed and reinstalled, and 360 worked for a brief moment. 

However, when I restarted the computer, it didn't turn on at the startup, and I couldn't open the program manually either.

So I repeated the removal and reinstallation process.

Again, Norton 360 came back on briefly but stopped working when I restarted the computer.

I've now tried "remove and reinstall" 4 times, but same thing happens everytime - restarting the computer renders 360 inoperable.

 

Can someone please help me with this? 

2

I found an old copy of System Works un-installed it and Norton 360 installed included the activation but now it still will not open and I have no access to the internet.

 

I've try opening from both the desktop icon and coing to the startmenu but if=t refuses to start.

 

Any ideas?

 

Bob

3

Did you use the Norton Removal Tool in between the uninstall and installation of 360??

 

Quads 

4

Ipurchased the boxed addition of Norton 360, did the install, the first time yhr PC re booted after the install the 360 icon was in the task bar and I could open the program but when I went to register because it said it was a 30 trial everything stopped, no internet nothing.

 

Took forever to actually un-install it so back to F-Secure

 

Will I need to do a re-install and if so will this counr as a second computer?

 

Bob

5

I think it is Norton 360\Engine\5.1.0.29

 

6

My Norton 360 won't start - I get the message uiStub.exe corrupt file. What can I do? I had a problem with malware recently and i downloaded malwarebyre bytes and I am wondering whether this could be related.

Thanks,

 

7

I have Malwarebytes Pro with Norton Security Suite and no problems with those applications.  If I were you I would reinstall your Norton and see if that takes care of the problem.

8

Do you have a Dell Machine? You can go to Add or Remove programs and see whether you have Embassy Trust Suite installed. If it is installed, please remove it and then try to start the Norton product.

9

Hi

  Welcome to Norton Community. Do you have any other Security Program in your computer?

What security Program you had before N360 and how did you removed it?

 

Type cmd in start->right click on cmd run as administrator->type fltmc hit enter and post the entries in your next post.

10

My computer came pre-installed with Norton Internet Security (trial version).

When the trial period ended, I decided to upgrade to Norton 360 instead of renewing Norton Internet Security.

I believe the Norton Internet Security was automatically removed when I used Norton 360 installer to install 360.

 

Below is what I got after typing in the commands as instructed.

 

Filter Name               Num Instances                Altitude               Frame

BHDrvx64                            5                                365100                0

eeCtrl                                   5                                329010                0

SymEFA                               6                                260600                0

luafv                                     1                                 135000                0

FileInfo                                 6                                45000                  0

11

Hi

   Please follow the steps in the below link

http://community.norton.com/t5/Norton-Internet-Security-Norton/Error-8506-422/m-p/606260#M185823

to remove the N360 and install it back again.

12

I followed all of the above instructions but still no luck.

After I ran LiveUpdate and all updates are downloaded, it gave me  a prompt saying "need to restart in order to apply updates." 

So I clicked on "restart now" button, computer restarted, but N360 again failed to turn on at the startup, and I can't manually open N360 either.

 

Please help!

13

Hi

   Start -> type cmd -> right click -> Run as administrator -> type chkdsk c: /r /f -> y -> Restart -> allow the check disk to run

 

Before that

   Computer -> Organize -> Folder and Search options -> View -> select show Hidden files and Remove the check mark next to Show hidden Operating system Files -> Apply -> ok

 

   Goto C: -> Users -> %username% ->  Appdata -> Local -> Norton ->Attach the text file cedurl.txt in your next post.

14

Followed the above instructions but don't see "norton" folder

Below is what I got

 

screenshot.jpg

15

Are you checking after removing Norton?

16

No, N360 is currently installed on my computer.

I checked after I re-installed the N360.

17

Okay. Did you ran nrt and ran the check disk?

18

Okay, I just repeated the entire process again.

 

Yes,

I ran uninstall program in control pantel to remove Norton 360,

plus I removed all the files that I was instructed to remove, and ran the removal tool,

re-installed the Norton 360,

ran the Norton 360 after re-installation (e.g., did a quick scan),

ran LiveUpdate,

restarted the computer,

logged onto windows (At this point, Norton 360 fails to turn on after I log on, and even when I try to do it manually),

did chkdsk,

restarted the computer,

allowed computer to go through check disk,

logged onto windows (again, Norton 360 fails to turn on), and

looked for Norton folder in the Local folder, but couldn't find one.  The above screen shot is what I get.

 

This is really weird.  Only time Norton 360 works is just after the download and installation...

Once the computer is restarted, Norton 360 is dead...

 

Okay, I just clicked on "Get Support" button and below is what I get:

Untitled.jpg

 

 And after I click on "Begin Support Session" button, I get:

 

Untitled2.jpg

 

When I click on "Launch Support Web Site" button, it leads me to a website that instructs me to do bunch of things. I did every single one of them, but still doesn't solve the problem...

 

 

SOS

19

Hi

Okay. Did you ran nrt and ran the check disk?

I wanted you to run NRT and then run the check disk as i mentioned in my previous post.

 

   If you don't want to perform more troubleshooting by yourself you can contact our support from here anytime they will be able to connect to your computer and will help you resolve the problem. I really appreciate your patience and i'm very sorry for the inconvenience.

 

 

Edit: Forgot to ask you one thing, is this a rented PC?

20

I told you I ran the NRT before running chkdsk in my previous post.

 

Not rented. Bought from Lenovo.

 

Called the technical support to no avail.

 

Solved the problem myself by resetting my computer to factory setting and reinstallng the 360.

 

Thanks for the help anyway.