Norton accounts

[Elizlibby]

So every day for the past week I have been talking to customer service re Norton mess up with billing my account, and getting the Sam response that they have escalated to senior operators who will call me.. that has not happened. Firstly they billed my account with $244.99 on 14th April which was a whole 49 days prior to renewal date . When I question why as I don’t sign up to auto renewal ever they eventually credited me for that amount.. the again on the 8th may they auto billed me no once but twice for exactly the same amount.. they have are very stage repeated the exact same text book quote.. they then tell me they have not double billed me even tho I have my bank statement which I have sent thru. My chat has been ended rudely and abruptly 4 time. I am absolutely disgusted by this behaviour. Does anyone know who I can contact now please. Any, help would be appreciated

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[bjm]

@Elizlibby

they billed my account with $244.99 on 14th April which was a whole 49 days prior to renewal date

are you US?

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand.

[…]
Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
[…]
FAQ: Norton subscription and renewal [here]

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

@Elizlibby

Does anyone know who I can contact now please.

https://www.gendigital.com/us/en/contact-us/

https://www.bbb.org/us/az/tempe/profile/identity-theft-protection/gen-digital-inc-1126-83005924

https://www.gendigital.com/media/pq5fga5o/gen-fact-sheet-042825.pdf

Norton/LifeLock customer support 866-334-7967

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have you tried Norton Social Support → Message
https://x.com/NortonSupport
https://www.facebook.com/Norton

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@Elizlibby

again on the 8th may they auto billed me no once but twice for exactly the same amount
they then tell me they have not double billed me even tho I have my bank statement

can you dispute the charge/s through your bank?

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have you deleted your billing profile?

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.

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Norton Cancellation and Refund Policy [here]

Cancellation & Refund Request [here]

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

FAQ: Norton subscription and renewal [here]

Norton annual and monthly subscription refunds [here]

Contact Norton Support
Top reasons customers contact support [here]

• Manage your account
• Learn more about your automatically renewing subscription
• Stop your Norton subscription from automatically renewing
• Request a refund for an annual renewal fee

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@Elizlibby

Any, help would be appreciated

We’ll try to call attention. No promises. No timeline.