Norton accounts

Subscription
1

So every day for the past week I have been talking to customer service re Norton mess up with billing my account, and getting the Sam response that they have escalated to senior operators who will call me.. that has not happened. Firstly they billed my account with $244.99 on 14th April which was a whole 49 days prior to renewal date . When I question why as I don’t sign up to auto renewal ever they eventually credited me for that amount.. the again on the 8th may they auto billed me no once but twice for exactly the same amount.. they have are very stage repeated the exact same text book quote.. they then tell me they have not double billed me even tho I have my bank statement which I have sent thru. My chat has been ended rudely and abruptly 4 time. I am absolutely disgusted by this behaviour. Does anyone know who I can contact now please. Any, help would be appreciated

Issue abstract:

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

2

are you US?

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand.

https://www.gendigital.com/us/en/contact-us/

https://www.bbb.org/us/az/tempe/profile/identity-theft-protection/gen-digital-inc-1126-83005924

https://www.gendigital.com/media/pq5fga5o/gen-fact-sheet-042825.pdf

Norton/LifeLock customer support 866-334-7967

================================================================

have you tried Norton Social Support → Message
https://x.com/NortonSupport
https://www.facebook.com/Norton

=================================================================

can you dispute the charge/s through your bank?

==============================================================

have you deleted your billing profile?

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.

581
5811169×392 15.5 KB

582
5821172×193 9.54 KB

=======================================================

=====================================================

We’ll try to call attention. No promises. No timeline.

3

Once again I contact support and got no where .. 7 days in a row and I have been given the same response, We have escalated your query and we will call you. Even yesterday I was promised a supervisor would call back… never happens. I have contacted my bank but because norton started the auto renew ( this was never authorized by me) they have to be the ones to reverse these 2 auto renews. I am so dissapointed with lack of response from norton.

4

sounds like Lv1 support is helpless because your support ticket has been escalated

Your bank told you … you cannot dispute the [twice for exactly the same amount] charges?

are you US?

  • Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.

Cancellation & Refund Request [here]

===================================================

Maybe, try old-fashioned pen to paper.