Norton Anti-Spam menu bar gone from Outlook

Norton Security | Norton Internet Security
1

Running Norton 360 in Vista Ultimate and Office/Outlook 2007.  After I first installed Norton 360 a new tool bar appeared in Outlook that allowed me to declare items spam/not spam, empty the Norton Spam folder, etc.  That tool bar has now disappeared. I tried View / Toolbars but the Norton AntiSpam toolbar does not appear there.  And of course Nathan the AutoBot was useless and tried to point me to some kind of totally unrelated problem with Firefox. 

Any ideas how to get the anti-spam tool bar back?

Thanks in advance ...

2

Hi,

can you please tell us the exact version of your Norton product?
1. Open the main window
2. Click on Help & Support -> About menu
3. On the About window find the version number (it will look like this: 5.1.0.29)

Thanks!

3

I'm running 5.1.029 ...

4

Please try this first:

1. Open 360

2. Go to Settings -> Antispam -> Clien Integration

3. Click on Configure [+]

4. Uncheck Outlook on the list

5. Click OK and save settings

6. Open Outlook (toolbar will not load)

7. Close Outlook

8. Enable the client integration in the Norton settings

9. Start Outlook

 

Let us know the results.