I have exactly the same problem since update/upgrade - approx 2 minutes for icon to appear (with green tick) and I am worried that I'm not protected during this time. Previously it appeared right after internet connection icon.
Sometimes it does not appear at all until I 'manually start ', by clicking on desktop icon.
Has nobody else noticed that apart from the very slow sys tray icon appearing…until it does appear IE9 won’t open fully! You try a pc start and immediately try IE9 Looks like the toolbar isn’t fully operational until that sys tray icon appears if you ask me
I never try to open a web browser or email until I've opened Norton and run 'live update' and I can't do that until the icon appears, so I've never noticed it.
I have noticed that despite the icon eventually being there Norton takes its sweet time to open.
And I 'hate' the new interface - yellow on grey - doesn't suit the tinted specs I have to wear.
First thing I do every morning before anything else is run 'live update'.
I have same thing as surfer above. On win7 x64 sp1 it takes long to load the NIS 2013 icon in the system tray. Until its loaded IE will not display any sites.
I've been using NAV for many years, NAV 2012 most recently. NAV in all past editions has appeared on the task bar as one of the very first items to populate, with all applications usually loading within a minute. I'm running Win7 64 bit. Yesterday, I uninstalled NAV 2012, rebooted and installed NAV 2013. NAV 2013 now is consistently the last item to load in the task bar and is adding from one to two additional minutes to the start up process. THIS IS VERY ANNOYING!!!!!!!!!!!!!!!!!!!!
I've defragged, cleaned and defragged the registry and done all the usual tricks to speed up the bootup. No luck. Symantec technical support says this is a known issue. Well, let's hope they pick up their dropped ball fast.
Same here on Win 7 SP1 64x. IE9 waits until Norton is loaded. Really bad behavior.
I agree that it's not good and indeed is a 'dropped ball' - which needs 'picking up quickly - but it is (apparently) failing safe and stopping you going onto the net, where you might pick something nasty up, until it is ready to protect.
An excellent respone from bombastus from a similar thread:
No, the GUI (Graphic User Interface) part of the program is not the protection part of the program. That runs as a service and starts much earlier.
If you, during the time you wait for the icon to appear, open up your Task Manager, and click the "Show processes for all users", you should see a ccsvchst.exe process. That is the Norton process. Once the icon appears, there should be two ccsvchst.exe - the second one is the GUI - but the first one should start before your desktop appears, and that's the one that is actually protecting the system.
I add to the long list of people who have these issues.
1. The issue concerning the delay of the icon in system tray afflicts me from day one that I upgraded to NIS 2013, (10 days ago), and there is never a day that this not happen.
2. At least 4/5 time I had the problem with the red X icon which turns green only after several seconds from startup.
I tried a bit all over the place but I have not seen any posts and any reply about these issues from Symantec, I hope that soon some of them take the matter in hand and will advice users in the community about a patch.
Although this probably will not create problems in terms of security, many of us do not feel comfortable when there is something wrong on the software.
Work hard Symantec, users pay and expect always the best from you.
This message should not be taken as a rebuke or a provocation, but simply as a desire of your subscribers who love you and follow you with admirable obstinacy.
I'm one of them since 2006!
Having the same issue on one computer (even after re-installed). The problem PC is running Windows 7 64Bit Ultimate. The other PC ( which is fine) seems to have the system tray icon (and runs live update) is on Windows 8 64Bit Enterprise.
I've got to disagree with fred 128
"Once the icon appears, there should be two ccsvchst.exe - the second one is the GUI"
Even when the Norton icon (eventually) appears in the notification area there is only one ccSvcHst showing in my task manager.
Also even that one does not appear straight away and definitely after internet connected 'live' icon..
So is something wrong - system not being fully protected?
And just look at that 'memory usage'.
^^^^ looks normal. That ccSvcHst.exe is the one protecting the system. The icon and the second ccSvcHst.exe are unrelated to the actual protection. They are the Graphical User Interface with which the user interacts with the program, but the program protects the user before the Windows desktop has appeared according to the program settings.
The RAM usage is high the minutes after a boot when there is a lot going on. It should settle down soonish.
I agree that the icon appearing late is an issue and it should be fixed, but the user is not unprotected until the icon appears. As long as the ccSvcHst.exe is running, the Norton service that actually protects the system is running.
Thank Bombastus
What fred had said got me rather worried, now reassured.
Still a bit confused why I have no second ccSvbHst showing - "the second ccSvcHst.exe are unrelated to the actual protection" - just checked 3 hours after boot-up and I've still only one.
RAM useage has now settled down to 5000K.
Cheers
Malone
Malone wrote:Thank Bombastus
Still a bit confused why I have no second ccSvbHst showing - "the second ccSvcHst.exe are unrelated to the actual protection" - just checked 3 hours after boot-up and I've still only one.
Cheers
Malone
You need to click the "Show processes for all users"-button in the Task Manager to see the second one. Have you done that?
Thanks everyone for posting the issue. We are tracking this issue internally.
I agree. In the latest version and on my pc W7 Ultimate SSD/12GB RAM/i7 loading NIS in startup is much too slow.
In version 2012 it was a millisecond and now I can drink a cup of coffee/tea. I had a command in Glary Utilities Startup manager:
C:\Program Files (x86)\Norton Internet Security\Engine64\20.1.1.2\uistub.exe /lu
When I started my pc, it was a millisecond and NIS was loaded and LiveUpdate run automatically (Registry Current User..,Policies\Explorer|Run
Now it doesn't work anymore. Thanks for working on this issue.
What is the alt-code for the ✔ sign. Language Dutch/ International Verenigde Staten, ALT 251 doesn't work.
I agree with Bombastus
The second ccsvchst is visible only clicking on "Show processes for all users" because it's related to the System and it's hidden
according the UAC default setting.
Sandro
I agree with Bombastus
The second ccsvchst is visible only clicking on "Show processes for all users" because it's related to the System and it's hidden
according the UAC default setting.
Sandro.
Thanks again Bombastus
No I hadn't - Doh! 
Yes they are both there.
Slaps self around head .
Malone
I have described a number of issues in http://community.norton.com/t5/Norton-Internet-Security-Norton/NAV-Upgrading-to-2013-brings-applicat...however I preferred to discuss this separately, due to the critical nature of the issue.
Specifically, running the latest NAV 2013 on my Windows 7 64-bit Home Premium system does not protect me at all on startup/login, even when application protection for boot is set to the "aggressive" profile.
To test, with NAV disabled I placed eicar.com (the EICAR test virus) on my desktop. I rebooted and logged in. The NAV icon still had not loaded. I hoped that at least some service might be running that would block access. No go; I was able to "execute" eicar.com just fine.
Some 30"-60" later, the NAV icon decides to show up. Funny thing is that other applications appear immediately in the tray, like Acronis Drive Monitor, and my Auzen X-Fi volume control panel...
Some important things here:
* I have 4 systems, all of them 32-bit (Windows Home Basic SP1, Windows Home Premium SP1, Vista Home Premium SP2). On none of them I have this issue. The issue appears to be affecting only my 64-bit rig (Win 7 Greek Home Premium, SP1).
* There was no such issue with NAV 2012!
