Recently my Norton antivirus software on my mac computer has been quitting unexpectedly.
Does this mean that I have a virus?
Also, on Netflix, my computer is unable to open the page to fullscreen, does that mean anything?
The software might just be crashing due to a bug.
You can check for crash reports by opening Applications -> Utilities -> Console, and viewing Diagnostic Reports.
If you find any recent crash reports, you can upload them here, for one of the techs to examine.
It's also helpful to provide version numbers for your operating system and Norton AntiVirus. You can find these details from the About menu.
While you're in NAV, you can also take a look at the history. If a virus was found, there would be a record of it in the log.
Hope that helps!
When I click send report to apple this is what comes up:
Process: Norton AntiVirus [15607]
Path: /Applications/Symantec Solutions/Norton AntiVirus.app/Contents/MacOS/Norton AntiVirus
Identifier: com.symantec.nortonantivirus
Version: 11.2.2 (3)
Code Type: X86 (Native)
Parent Process: launchd [115]
Date/Time: 2011-11-01 19:45:20.411 -0500
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 16197 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 16143 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: E2D1D479-FD35-4E4C-B3F4-FBE40CFDC2F0
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
Sorry for the problems. When you get the crash (which is what you are seeing) are you performing a scan, or is it doing something else?
If the application crashes as soon as you open it, it sounds like an installation problem. I can try to take a look at the crash log, but you'll need to post the full log. It might be too large for the forums here so you'd have to email it. If the application is crashing ass soon as you launch it, contact me or David (evadperez) using the Private Message feature on the forums to get our email address.