NORTON ANTIVIRUS MAC ISSUE

Hello.

 

We are italian resellers of your product.

I've installed a new copy of NORTON ANTIVIRUS 11 on a macbook pro 17 with SO 10.6.7 and the live update hags up 

i get the error at startup.

uninstalled, cleared reinstalled same thing.

 

i have to give the mac to my client before he complains. 

 

Apreciate your quick help.