I received a pop up notice “windows.storage.dll is attempting to access your login credentials in Google Chrome application”, then asks if I want to “Block app” or “Allow app” and then switches to another notice “Password required…to access this part of Norton 360”. I rarely use Chrome.
I tried both of my Norton password!s and neither one worked! Please advise. Thank you.
Product & version number: Norton 360 Deluxe
OS details: Windows 10
What is the error message you are seeing? (explained above)
If you have any supporting screenshots, please add them:
@kare2k The legit file location for windows.storage.dll should be C:\Windows\System32 . Your screenshot shows a different location for login credentials, that alerts me that this isn’t legit. To date I have never seen this action requesting a Norton authentication. Block it and do not enter any further passwords.
I would, clear all cookies and caches on ALL browsers that are installed on the device. Empty your system temp files and running a full scan with Norton. Running a full scan with Malwarebytes as a follow up is also recommended.
@SoulAsylum Thank you again for your instructions. I remembered last night that I was backing up my C drive and that was when the notice appeared. Is that important or helpful?
Also, I am concerned because I entered my passwords twice before I gave up because it didn’t appear to solve anything, and then came to the Community for help. I ran a Full scan and it came back clean.
Thanks for the post-back. Have you ran a full system scan with Malwarebytes? Personally, no matter what version of Norton I’ve had installed backup has never asked for these or other password credentials when running a backup. Certainly not passwords that may have been or are stored within a browser. Has this occurred again since your posting when running a backup while NOT connected to the internet via any browser?
I also found an older thread here on the forums that is somewhat related to your issue. It too involves Google Chrome accessing login data for the logged in user.
Have you ever set a password within Norton to protect changing any of its setting? Have you reviewed your Norton history for more information about the event?
@SoulAsylum Thank you so much for your time and advice. The Norton backup hasn’t been working well lately so I just copy and paste often from the directories what I need. I haven’t used Malwarebytes before, but will try it.
I rarely use Chrome, so I have no idea where that came from. I have noticed that QuickBooks opens now in Firefox when it refused to do so before, but I haven’t accessed it in Chrome for months.
I haven’t tried to do that backup again, but will run a targeted scan on the hard drive I was using. It’s older than my others, but I’ve never had any problems before. I’ll make sure not to have any browsers open when I try again.
Thank you for the additional thread. I’ll look at that too. didn’t know I could lock the Norton settings, so I’ll check that out and I’ll also check the history.
Thank you again so much for your time and help. Have a good weekend!
You’re most welcome, have a good weekend as well. Please tell us what your results are when you have finished going over suggestions so we can follow up.
@SoulAsylum Good afternoon! sorry for the delay with my response, but there was a lot of information in your post and I wanted to get thru all of it as completely as possible. I ran a full Norton scan with no browser open, and there was nothing to resolve. Then on 7/1 I installed Malwarebytes and the Norton notice came up to block access to my login credentials (browser was open due to download). As before, I chose allow, and that authorization notice appeared again, so I cancelled it and chose the block option to move forward. Malwarebytes scan showed no threats very quickly. Back to Norton, I was going to settings to check the version and got the authorization notice again.
Working thru the thread you suggested, I checked Chrome for passwords and deleted the Norton password, and ensured I have 2-step verification. You also asked if I set a password in Norton to protect changing its setting, I didn’t know I could, so not that I am aware of. I reviewed the history. In security history, it showed important updates and zero ignored. It gives me that authorization notice for Advanced Security. Many, many partial backups, and failed backups prior to that. The Chrome password access was detected and prevented; Intrusion Signatures prevented and disabled; many quarantined files and the Malwarebytes password access detected and prevented. Strange?? Nothing showing for the date(s) when all of this started, but I’ve recently received the same notice about Malwarebytes attempting to access the login credentials in Firefox application. My Malwarebytes trial is ending soon, so if it isn’t going to conflict with Norton, I guess I should probably should go ahead and purchase it for added protection.
Thank you so much for all of your help. I hope I have covered everything.
@kare2k One thing to note is that Malwarebytes doesn’t conflict with Norton but in one instance. One question I may have missed is whether you are using a local admin account login on your machine or using a Microsoft account credentials admin login? Please also not that, when MBAM loads with Windows it will drive Norton crazy. That is most likely why your are getting the access popup with MBAM. Most of us do not have it set to load with Windows and use it to perform extra comfort level scans when we have a need for that.
FWIW!! I don’t see this happening on any of my Windows 10 or Windows 11 machines. The have both the older 22.24.8.39 on Windows 10 Pro and one laptop with Windows 11 Pro running the latest 25.7xxx version.
