Norton Auto Fix

Norton Security | Norton Internet Security
1

I recently had problems and Norton did a remote assist and cleaned my computer.  Now when I run Norton Auto Fix I am getting this message:  Attenton we have failed to fix 1 item.  Internet connectivity - Host File Cleanup - Failed.  Does this mean anything ro what should I do.  Until the remote assist I didn't have the message on auto fix to appear.  Please help.

2

Hi Nonnie,

 

Do you run any security programs that lock the Hosts file?  Spybot Search and Destroy does this, and might prevent Norton from changing anything.  Spybot S&D also populates the Hosts file with entries if you immunize, so you probably would not want Norton reverting the Hosts file back to its default anyway.

3

This problem may also happen if the host file got corrupted. I would suggest you to try to reset the host file to default settings with the following Microsoft document:

http://support.microsoft.com/kb/972034

 

Then restart the computer and run a scan with Norton Power Eraser to make sure that your computer is clean from threats:

http://www.norton.com/npe

 

You can check the Norton Autofix after that.

 

Thanks,

HarryP