"Norton Backup Drive" no longer listed under "My PC"

Norton 360 for Windows
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I’ve just about lost my patience with Norton 360 Cloud Backup and the Customer Support I’ve experienced.

Norton 360 Version 22.23.10.10 includes the “Norton Backup Drive” that is listed under “My PC”
Having the “Norton Backup Drive” available in “My PC” is most important if you need to manage/delete files/folders within a Backup Set you have created, not just for the computer you are logged in, but all Backup Sets you have created in Your Account.

Having the “Norton Backup Drive” available in “My PC” will allow you to open any “Backup Set” you have created among all devices in your account.

You can open any Backup Set you have created, and select any individual file/folder within the Backup Set and delete it. I have created numerious Backup Sets amoug numerous devices, and, if the files/folders within these Backup Sets are not deleted every 30 days or so, my Norton Cloud Backup space will exceed the 650 GB limit.

By having the “Norton Backup Drive” and the ability to open any “Backup Set” and manage/delete files and folders within the “Backup Set” you can keep your Noton Cloud Storage below your allocated limit.

Without the “Norton Backup Drive” the only option is to login to your Norton Account and view the Backup Sets you have created. You are able to manage files/folders within a Backup Set that has been creaed from the computer you are logged in, but any other Backup Sets created from other devices will not allow you to manage/delete files/folders. The only optioni is to Download/Restore a Backup Set, or Totally Delete the entire Backup Set.

After having to restore Version 22.23.10.10 I did run update to Version 22.24.2.6 and the “Norton Backup Drive” was still available.

The only work around I have found is to turn off all automatic updates, then using the Norton Intelligent Updater. Get the latest definition updates if the virus definitions are not current even after downloading all the updates

I would urgte the technical team with Norton return the “Norton Backup Drive” under “My PC” so that you can manage you “Backup Sets”, ie, open a “Backup Set” and delete files/foders within a Backup Set you have created in your account.

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@Keith_Casey Thanks for the post and candor. This is one of several reasons I reverted back to Norton 360 version 22.24.8.36 eons ago. With this version I too still have the norton backup drive listed in C:\ . I only have one laptop with version 25.xx just to be able to track its progress and assist here with that version.

The backup issues are stated to have been fixed more than once in the announcements that are posted but, that in reality isn’t the case. We are almost 10 months since the initial 24.xx release with the new Avast engine. This should not have been released until in house QA AND vetting had taken place. Some users find the latest version acceptable to some degree, some more than others. I have to respectfully disagree with that on my part as the product doesn’t meet 100% of the user functions being re-enabled that we had last year.

SA