Norton Backup set not being recognized

Hello,

 

I have a 2009 HP pavilion laptop with windows 7.  I recently used N360 to backup all my files to my external hard drive.  A week later my hard drive crashed.  I just got the hard drive replaced (had to send it out) and rec'd the laptop back.  I reinstalled Norton and I am trying to run the backup set to restore my files.  But when I open the Portable Restore part, it says No Backup Sets Foudn....I found a link in another topic to copy & paste the arestore.exe/arestore.loc files to my external hd, but it's giving me the same message.  HELP!

Hello,

 

I have a 2009 HP pavilion laptop with windows 7.  I recently used N360 to backup all my files to my external hard drive.  A week later my hard drive crashed.  I just got the hard drive replaced (had to send it out) and rec'd the laptop back.  I reinstalled Norton and I am trying to run the backup set to restore my files.  But when I open the Portable Restore part, it says No Backup Sets Foudn....I found a link in another topic to copy & paste the arestore.exe/arestore.loc files to my external hd, but it's giving me the same message.  HELP!