Norton Blacklists Me

Norton Security | Norton Internet Security
1

Is there any way to challenge being blacklisted by Norton? 

I have changed internet providers, and now use a website with no user software. 

 

My website is http://rushkoff.com - now hosted on Squarespace.com


I am spending lots of money and time to convince Norton that my website is of no threat to its users. 

 

Is there an appeals process? Can I pay Norton Corporation a blackmail fee? I realize you have the power over me, and that people cannot visit my website until you approve. You win! 


What can I do to satisfy you? 

2

rushkoff:

 

Have you actually checked your website to determine whether there is malicious script left on it by some unscrupulous person?

 

Look into this free scanner and see if there is a problem.  If not we can point you to the way to request a reassessment of your site.

 

http://www.acunetix.com/security-audit/

 

 

3

I'm not experienced in this but while waiting for someone who is I checked your wevsite using SafeWeb on my NIS

 

As you probably know it reports:

 

Threat Report
Total threats found: 1


 Drive-By Downloads (what's this?)

Threats found: 1

Here is a complete list: (for more information about a specific threat, click on the Threat Name below)

 

Threat Name:  HTTP Fake AV Redirect Request 

Location: rushkoff.com/2003/06/18/sensationlism  

 
and that threat is described here:

 

http://www.symantec.com/business/security_response/attacksignatures/detail.jsp?asid=23514 

 

There is a procedure for reporting ' false positives" but I'm not sure exactly what it is since the link in the article I linked to above is not very helpful and seems directed at Symantec Enterprise users.

 

So hang on for some advice.

 

 

[edit: Fixed posting error.]

4

Hi rushkoff,

 

As a site owner you can ask for a re-evaluation of your site, but you should be sure that it actually is malware free before doing so.  See the following for site owner information:

 

http://safeweb.norton.com/help/site_owners

 

On that page you will find the following section concerning re-evaluations:

 

http://safeweb.norton.com/help/site_owners#rating_inaccurate

 

And there is an appeals process also discussed:

 

http://safeweb.norton.com/help/site_owners#submit_appeal