Hi. Suddenly, Norton is blocking my access to Marriott app. It has to be Norton as I don’t have any other security feature in my iPhone 15 Pro. Please see attached. Any help will be appreciated. Thanks!
@Sal_160
Please post progress
Thank You
You should not be using the iOS settings pages to control the Norton VPN. Turning off the feature there will just get turned back on after a few seconds. You should use the VPN settings in the 360 app to control that feature.
As you noted, some websites do block access from known VPN IP addresses. Many web sites do not allow access from known VPN IP addresses. They do this for copyright, legal, security, and political reasons. There is nothing a VPN provider can or should do to circumvent these legal protections. See this How to Geeks article. https://www.howtogeek.com/403771/why-do-some-websites-block-vpns/
So the first test is to see if this is what is happening for this app. Do you usually have the VPN manually turned on for all wifi connections? If so, try accessing the Marriot app and if you are blocked, go into 360 app and turn off the VPN and test the app again. If the app works, then you have found your issue.
If not, from bjm_'s link to the Marriot support site...
We are sorry that you saw this message. Some software combinations on your device may result in conflicts with our secure app platform. Before using the Marriott Bonvoy® App, please either switch to another WiFi network or your cellular network, or disable “Safe Web” or other “Web Proxy” feature found on your VPN app. After your Marriott Bonvoy® app session, you may turn the “ Web Proxy” feature back on again.
From your description of disabling the Norton VPN profiles in iOS settings, it sounds like you did disable the Safe Web feature noted in the support page. You need to control the Safe Web feature from within the 360 app under Security > Internet Security > Safe Web. Turn the feature off there and test.
Sal_160:
Norton is blocking my access to Marriott app. It has to be Norton as I don't have any other security feature in my iPhone 15 Pro.
Ok, I discovered that some apps are blocked by Norton VPN.
Well, I was going to suggest Split Tunnel...but, the Split Tunnel feature is only available on Norton 360 app and Norton Secure VPN app for Windows and Android.
https://support.norton.com/sp/en/us/home/current/solutions/v137513095
Caveat: I'm not Norton 360 for iOS. I'm not familiar with Marriott app.
Lets ask our Mobile Master to chime in @peterweb
Thanks. That didn’t help. The app still kicking me out when Norton is on.
Ok, I discovered that some apps are blocked by Norton VPN. With the Norton’s device VPN off and personal VPN on, I was able to log in Marriott app. If I engage the Norton VPN device on, Marriott app and many other apps kick me out, if I was already logged in or simply, will not let me login.
[...]
(Or this message: There may be a security issue with your Internet connection, or security software on your device has a “web proxy” enabled. Please check your connection and disable any security app web proxy settings. Please contact support if the issue continues.)
[...]
https://help.marriott.com/s/article/Article-22187
Caveat: I'm not Norton 360 for iOS