Norton Bootable Recovery Tool - Virus definitions not updating

The Recovery tool says it's updating the virus definitions. It completes without errors, but when the scan starts the message "virus definitions current as of Sunday November 1, 2020" appears.

The network connections shows the wired connection is "active" at 1000/Mbs, and I am able to load google.com from the Opera browser.

I've tried this on two different computers both with their own ethernet direct connections to the router, and they both connect, but show "virus definitions current as of Sunday November 1, 2020". 

I've burned the iso to a dvd, and also used rufus to create a usb boot, but still have virus update problem.

The internet works fine from windows 10 on both computers.

[Edit: Clarified Subject]