Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.
Issue abstract:
Detailed description:
Product & version number:
OS details: Windows 10
What is the error message you are seeing? No error message, just a crashed browser.
I can open a new window, but when I try to open a Private Mode Window, the entire browser crashes.
If you have any supporting screenshots, please add them:
Hello @Craig_Webster
fwiw ~ as test:
Caveat: Norton Private Browser is not my daily rider.
fwiw ~ my Norton Private Browser runs with some default on settings = off.
W11 Home 24H2
Same thing is happening to me! Did a reinstall and its still doing it.
Hello @Ben_Falconer
Hmm…wonder how I can reproduce…my side.
Um, reinstall of Norton Private Browser? Did you retain data?
Is your Norton Private Browser installed under Program Files or AppData?
Did you install for all users? then NPB is installed under Program Files.
Did you clean uninstall before your reinstall?
Did you scour File Explorer & Registry for remnants?
Norton Private Browser - FAQs here
fwiw ~ as test: repeated toggle between New Private Mode Window & Quit Private Mode = no crash
Noting again fwiw ~ that my Norton Private Browser settings are not at default.
I’ve turned off…several default on…switches. I’ve set up my Norton Private Browser similar to my Chrome setup . Norton Private Browser is not my daily rider.
fwiw ~
Hello @Craig_Webster , @Ben_Falconer
I’ve had a few Norton Private Browser → Not Responding events…where I had to hard shutdown to gain control. Nothing on my machine would respond.
I’m now wondering whether Norton Private Browser → Web Shield at Advanced shields is causal.
Do you have Web Shield at Advanced shields? (may affect browser performance)
as test: I’m at Standard shields
This is not a “Not Responding” situation. This is a “Private Mode Window crashes the browser any time I try to use it” situation.
I also cannot find Web Shield. 
I believe you. I don’t know a remedy. I cannot reproduce “Private Mode Window” crash…my side.
What browser extensions? are enabled?
VPN?
Norton Private Browser - FAQs here
fwiw ~ my Norton Private Browser settings are not at default.
I’ve turned off…several default on…switches. I’ve set up my Norton Private Browser similar to my Chrome setup. Norton Private Browser is not my daily rider.
Please review: Contact Norton Support
Thanks for helping find web shield. I am using standard Shields. There are no extensions other than the two installed by Lifelock. Yes, I do use a VPN.
four Pre-installed by NortonLifeLock Inc
Have you tried:
Curious, Norton VPN plan or VPN with Norton 360 or 3rd party VPN?
Have you tried Private Mode with VPN off?
Sorry, I can only offer the obvious. I don’t know how to reproduce Private Mode crash.
I keep toggling between Private Mode and Quit…and no crash.
I appreciate the help. I have use Norton VPN and all mostly at default settings. Private Window Mode worked for moths - until it didn’t.
Have you tried Private Mode with Norton VPN off?
toggle Developer mode on…see four Pre-installed by NortonLifeLock Inc…see Update
toggle Developer mode off…after Update → Extensions updated
btw ~ for example: Threat blocked
Working for me now. Thank you.
Thanks for sharing your progress.
Care to share what you did? Or, just started working for you?
