Norton can't finish full scan

Archive
1

This has been going on for months. Norton cannot finish a full scan. A message comes up that says: "Norton Security is unable to continue. Please restart your Mac to stay protected. If the problem still persists, please click here"

It can finish a quick scan. Not a full scan. I am using the most updated version (7.4.1)

I have contacted tech support multiple times. They have uninstalled and reinstalled and restarted my computer a multitude of times. They have taken readings. They have promised that they would be back in touch as soon as they have analyzed the readings. Never hear back from them.

So I am paying for this product that does not work. The company knows that it does not work and can't/won't do anything about it.

Anybody else have this issue?

2

Here is the compatibility chart for Norton by OSX version, yours appears to still be compatible:

https://support.norton.com/sp/en/us/home/current/solutions/kb20080515115252EN_EndUserProfile_en_us

Use the following link and follow the instructions as given. Reinstall your product and recheck for this issue.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_EndUserProfile_en_us

Cheers,

SoulAsylum

3

Macbook Pro
OSX ElCapitan (version 10.11.6)
This configuration worked up to about 6 months ago.

 

4

Which model of Apple computer do you have, and which Mac OS do you have installed?