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Issue abstract:
Detailed description: I have Norton 360 (10 devices). My wife and me have the same Android Samsung smartphone. I use Norton clean on my device for a long time but if I install it on my wife device, it is asked for a payment. Program seems to be another one CleaneR instead of clean. Icon is not the same and it’s the only one on play store. I tried to connect on Cleaner but licence key of Norton 360 is not accepted. I don’t understand…
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Norton Cleaner covers up to 10 devices, as long as you’re signed into the app under the same Norton account.
To install the Norton Cleaner app for mobile, you need an Android device with Google Android 10.x or later, or an iOS device with Apple iOS 16.x or later. For detailed instructions on installing the Norton Cleaner app for your mobile, refer to the following article: Downloading and activate Norton Cleaner
Norton Cleaner from Google Play Store covers one mobile device at $19.99 yr.
Norton Utilities Ultimate at $39.99 first yr covers up to 10 devices therefore Norton Cleaner covers up to 10 devices.
For multi-device coverage you’ll need to purchase Norton Utilities Ultimate which covers up to 10 devices and the Norton Utilities Ultimate key will work on Norton Cleaner for up to 10 devices…as well.