Norton clean does find the duplicates but when I try to clean the program does nothing except turn around the circle for hours. I removed and replaced the program as suggested and no change. All files were also removed.
FWIW ~
Run Norton Clean to remove files that can slow down your Mac
https://support.norton.com/sp/en/us/home/current/solutions/v123986598 - 01/15/2021
Fix problem with Norton Security or other applications stop responding when running Norton Clean on Mac
https://support.norton.com/sp/en/us/home/current/solutions/v125101522 - 04/12/2021
Caveat: I'm Windows
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@TDM56
Your attach pics show your email address. Please mask PII.
How to post an image in the forums
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I have attached a ZIP of pictures of CLEAN not cleaning. I let the clean process run for 24 hours to no completion. This is an issue, so please fix it. If you need to user to try to assist in fix, I'll be more than happy to assist.
[Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service]