My desktop crashed and I am trying to access my cloud files through my laptop until I can get my new computer. I cannot find my back up files for my desktop and Norton is saying I need to call Microsoft. I don't see how Microsoft will have access to my Norton cloud files and I cannot get a hold of Microsoft anyway. If I cannot access my back up through my laptop, how am I going to access them through my new computer?
The obvious question has to be...Did you set up the backup on the desktop using the same subscription and Norton Account that you use for the laptop? If so, both should be shown in your Norton Account.
Hmm....I can view Backup Sets from my Dell & from my HP via Sign In to your Norton account -> Cloud Backup tile -> View Backup Sets.
~ head scratch
Lets hear from Community
I already logged in and clicked view Backup sets but the only one available is the one for my laptop, not my desktop. There should be somewhere that I can view all my Backup sets.
Sign In to your Norton account -> Cloud Backup tile -> View Backup Sets
Turn on Norton backup from Settings window
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7821374
Get started using Norton Cloud Backup
https://support.norton.com/sp/en/us/norton-360/current/solutions/v19213795
Delete backup set and files from Norton backup
https://support.norton.com/sp/en/us/home/current/solutions/v19828921
Manage backup files on Norton Backup Drive
https://support.norton.com/sp/en/us/home/current/solutions/v19828933
Modify settings for or rename your Norton Backup sets
https://support.norton.com/sp/en/us/norton-360/current/solutions/v19828922
Add or exclude files and folders in your backup sets
https://support.norton.com/sp/en/us/norton-360/current/solutions/v20534334
View or change the default file types or file extensions that Norton includes in backups
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7344814
Restore pictures, music, or other important files from Norton backup sets
https://support.norton.com/sp/en/us/norton-360/current/solutions/v6958542
Choose the location of the files to be restored before running Norton Backup
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7927242
Fix problems with storage space in Cloud Backup
https://support.norton.com/sp/en/us/home/current/solutions/v128450551
Norton video tutorials - Backup and Restore
https://support.norton.com/sp/en/us/home/current/solutions/v102698236