Norton Cloud backup

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Issue abstract:

Detailed description: backup does not appear to be happening. Last successfiul backup recorded in March. How can I get this procedure to work again.

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

the only thing I can show is the Home screen, Cloud Backup Control message indicating the date of last backup - which is march 2025