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Managing Cloud Backup
Detailed description: When I go to manage my backup from the app, instead of going to C: and allowing me to navigate downwards, it goes to a lower level folder and cannot be changed
Product & version number:
OS details:
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
Hello @Radarman
Does running Norton LiveUpdate + Restart (not Shut down) machine help?
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fwiw ~ my boiler plate:
If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support.
Note: Reset to Default resets Cloud Backup
Norton 360 Remover tool for Windows here
fwiw ~ my preference is Remove only…with scour File Explorer/Registry for remnants. Just me.
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Maybe, try Troubleshooting → Record a performance issue &or Enable/Send debug logs
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Please review: How-To Contact Norton Support
Please post your progress.
I have run Live Update, and even uninstalled and reinstalled Norton. No\ different
Curious, are you Norton 360 v25.9 or v25.10?
Is “backup issue” recent?
fwiw ~ as test: Cloud backups → Manage → Add folder
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fwiw ~ as test: Local backups → Create new backup → Select Files
25.10.10528 (build 25.10.10528.957)
Created Local Backup as you suggest. It works as I expect it to do.
Sorry, for delayed reply
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You’re reporting Local backups renders okay…as expected…but, Cloud backups does not render okay?
Yes, local backup OK. Managing cloud backup, it opens at a lower level folder and is stuck there. Is there a way to create a new cloud backup, fill it, then delete this problem one?
Hello @Radarman
Reset to Default … resets Cloud Backup
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Reset to Default = No backups created yet
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Note: if you opt Reset to Default…review Norton 360…Settings…are set to your preference.
Thanks. Need to go offline now. Will try this when I can get back online
Back looking for solution. Call me stupid, but how do i get to the Troubleshooting tab please
Silly me - just found it. will try a reset
Thank you so much for your help bjm. I have done the reset as you suggested. I am now in the process of creating a new backup after which I will delete the problem one. Until this new backup is complete I could still restore from the problem backup via my.norton.
Has new backup helped?
Yes thanks. Your idea was a great help. Now (slowly) creating new backup. Thanks for your advice