Norton ConnectSafe Issues?

All of a sudden...virtually overnight...Norton ConnectSafe is filtering a number of sites that were previously safe, particularly links to ANY video from m.facebook.com, and espn.go.com for starters.  Here is one link to a review of the obstruction call in game 3 of the 2013 world series that it blocked.  http://espn.go.com/mlb/story/_/id/10647034/mlb-2013-world-series-obstruction-call.

 

Any clues?

 

John

All of a sudden...virtually overnight...Norton ConnectSafe is filtering a number of sites that were previously safe, particularly links to ANY video from m.facebook.com, and espn.go.com for starters.  Here is one link to a review of the obstruction call in game 3 of the 2013 world series that it blocked.  http://espn.go.com/mlb/story/_/id/10647034/mlb-2013-world-series-obstruction-call.

 

Any clues?

 

John

Manually changing the DNS settings in my router to the updated servers appears to have resolved my issue.

I'm having the same issue using Facebook and other pages.  Started happening yesterday for me.   I do not want to relax the setrings since I have children.

I should have added that my issues are with the iPad facebook mobile app, but I have Also noticed other pages with the issue.

Hi,

 

Thanks for the posts.  The Norton ConnectSafe team is currently working on the issue.

 

I'll keep you posted as soon as I get any updates.

 

 

Thanks

Katie

 

 

Hi,

 

Please let us know the following:

 

1. Norton ConnectSafe (DNS) IP addresses you use.

 

2. Where you are located (country and state) in.

 

3. Screenshot of the ‘Malicious’ block page

 

 

Thanks

Katie

 

hello guys, 

 

 I would suggest to reset the router itself, 

 Please click the reset button on the router , wait  for a minute. if the router successfully did the reset please go ahead and chec

 check the website again if its working 

Here's a screen shot that also shows the invalid certificate. I'm using a Belkin Router. If I turn ConnectSafe off, everything is good.

I'm on Cablevision in Dutchess County, New York.

Hi jimporell,

 

Thanks for the information.  Can you please also let us know what Norton ConnectSafe (DNS) IP addresses you use?

 

 

Thanks,

Katie

I'm getting them out of my Belkin Router. They are:

 

198.153.192.120
198.153.194.120

 

Who is tells me that they both belong to Symantec.

Hi jimporell,

 

I've sent you a private message.  Please check it when you get a chance.

 

 

Thanks,

Katie

The following websites are being blocked for me...this just started this afternoon and is affecting both laptop, smartphones and iPads.

 

- espn.com

- sports.yahoo.com

- outlook.com

 

Please help!!

 

I am on TimeWarner Cable in Winston-Salem, NC.


zamzow wrote:

The following websites are being blocked for me...this just started this afternoon and is affecting both laptop, smartphones and iPads.

 

- espn.com

- sports.yahoo.com

- outlook.com

 

Please help!!

 

I am on TimeWarner Cable in Winston-Salem, NC.


I just checked those sites and all loaded correctly. What DNS settings are you using? I use

  • Preferred DNS: 199.85.126.10
  • Alternate DNS: 199.85.127.10

 

 

 

All is now working correctly.  Not sure how the glitches got ironed out, but all is well with navigating.

 

Thank you.

Hi All,

 

The Norton ConnectSafe team has corrected the issue.  Please let us know if it works for you.

 

 

 

Thanks,

Katie

Hi Team,

 

In the last week I have noticed Nortonconnectsafe for the first time. It is because I set my router to block malicious sites months ago and this week a number of safe websites were being blocked by something called Norton ConnectSafe including CNN. It took me many hours to figure out that this was a) Not a virus b) Not malware c) not my ISP 4) It was my belkin router settings

The DNS addresses my router points to are:

 

 198.153.192.120
198.153.194.120

 

My first thought is to

1) Reset the router

2) Turn off these filters

 

Is there another solution?

 

Cheers

Peter

Peter, you have the same addresses as I do. When I had this problem a month or so ago, it turned out to be a Norton systems bug at those addresses, that they corrected. I think your order is correct, tactically....reboot the router and if that fails, turn off malicious site blocking within the router.

 

However, you might have another problem, as I just went to cnn.com and got through no problem. Since we both have the same IP @s, it doesn't make sense that it would blcok you and not me.  Hopefully someone on KatieQ's team will get back to you with a response.

 

Hi jim,

 

Thanks for the advice. I rebooted the router and got the same DNS addresses.

I did not check CNN again - but just turned of malicious site blocking. No problems since.

I had the same problem on multiple machines and Operating systems so the problem had to either be the router or the ISP as they were the only connon reference points (unless we had a virus capable of infecting Macs, Ipads and PCs and it all happened at the same time).

 

I appreciate what Norton/Symantec is trying to do - but I have to say that Norton and Symantec are causing me more problems more frequently than the viruses they are designed to protect me from. I stopped buying Norton and Symatic products ~10 years ago when they bogged my machine down so much I could not use it (innefficient coding and no quality control). I hear that those problems have been fixed - but once bit .... Now the biggest problem is having to regularly de-install symantec and Norton products that have been installed in the background of an otherwise ligitimate install. It requires me to read everyt check box - and even then I miss some. Very, very, very annoying and time wasting. What is the difference between that approach to distributing their products and malware (apart from if you put enough effort into it you do have a choice). I don't want to pay money to companies that market that way.

 

Maybe I will change my mind one day. I hope their marketing department reads this bliog. I am sure I am not alone.

 

 

Cheers,

Pe