Norton DNS blocks Malwarebytes' Anti-Malware auto updates

Archive
1

I just learned that Norton DNS prevents auto updating from taking place with Malwarebytes' Anti-Malware.

I recently changed from ClearCloud DNS service to Norton DNS service.

Auto-updating of MBAM was happening perfectly while using ClearCloud DNS.

But upon changing to Norton DNS, I immediately noticed that auto-updating MBAM was not happening, and I was getting the error message:

ERROR Scheduled update failed: WinHttpSendRequest failed with error code 12007.

(I went to the test page  http://setup.nortondns.com  to confirm that I was currently using Norton DNS, and my browser worked fine.)

As soon as I replaced the two Norton DNS IP addresses 198.153.192.1 and 198.153.194.1. with ClearCloud DNS addresses, MBAM was once again able to auto-update.

I never saw any kind of a block page from Norton, but that might be because I had the updates scheduled for 3 AM.

Is this simply a matter of reporting a false positive?

I'd like to see it fixed so I can go back to Norton DNS.

Thanks

 

2

Hi mynorgeek,

 

Thanks for reporting the issue to us.  We have been trying to reproduce the issue in house, but haven't been able to do so.  I've sent an email to you trying to get more information about your network so we can investigate the issue further.

 

If you have any questions, please let us know.

 

 

Thanks,

Katie