Norton doesn't remove spam hiding in email

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description:I am getting something that appears in my Yahoo Mail account. It looks like a email but it doesn’t show Inbox or any folder that it is in. It just says from JAMES BROWN and says it is about perks for seniors. If I check the box to the left it won’t let me delete it, but instead a spam display of MicroSoft support pages asking me to call this number and my account will be shut down. I have Norton Antivius running and it doesn’t report any malware on my computer .

What can i do to get rid of it?

Product & version number: Norton 360 Deluxe can’t find version on Norton

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

Can you disable ads within your Yahoo account settings?

https://yahoo.mydashboard.oath.com/device/?original_referer=https%3A%2F%2Fwww.reddit.com%2F

SA