Norton doesn't work on latest Windows 11 23H2 (fresh install!)

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1

Hello,

I've been using Norton for the last couple of years and I've always been very satisfied. Unfortunately, things have changed recently.

I have a Norton Premium subscription. Recently, I've decided to fresh install my OS (previously I was using Windows 11 22H2 and everything was working fine, now I installed latest Windows 11 - Windows 23H2 (OS Build 22631.2861)). I installed Norton and all of my other stuff, everything seemed to be working at first. Sadly, the following day I started getting the Autofix every reboot, about fixing SONAR Definitions. Shortly after that, after getting the SONAR autofix, Norton said that I am not protected. It tried to fix so-called "Behavioral Protection". It fails every single time and then it gets disabled. You can't use Norton anymore. When I reboot my PC, the same thing happens all over again.

What I also noticed is that the context menu after right-clicking the Norton icon in the taskbar/tray is empty.

Sometimes I can't even open Norton - clicking on the icon does nothing. 

Some other times, Norton didn't even startup! Norton 360 service wasn't running.

What I tried:

  • All the solutions from https://community.norton.com/en/forums/norton-autofix-every-reboot 
  • Reinstalling using Norton Remove And Reinstall
  • Reinstalling with the use of Revo Uninstaller
  • Reinstalling using offline installer
  • Not activating Norton immediately, waiting for a bit
  • Playing with LiveUpdate
  • Disabling Behavioral Protection as soon as PC boots, then reenabling it
  • AND FINALLY - a fresh install of Windows 11 23H2 (disk image created by Media Creation Tool from official Microsoft site). On that fresh installation, I only installed Google Chrome and Norton. And guess what - the same issue happened! It means that basically Norton does not work on the latest Windows 11

For now, after the entire weekend of full-day troubleshooting and fight, I gave up.

Norton, please do something about this. I pay for your subscription a lot of money and at this point I literally can't use it, at all.

Cheers

2

Miracle !

Finally a Norton ADMIN who shows up! Seriously, it's not too early! We have been sounding the alert here since February 2024: Norton Autofix every reboot | Norton Community, and this without any feedback from Norton! It's still abused, don't you think?

On the other hand, dear @Gayathri_R, why don't you share here publicly the steps you mention for extracting the parts of the newspapers that seem to interest you? No, because for your information, there are already many of us who have encountered this problem, and this since the beginning of 2024...

Now, for me, the problem is very clear: it is indeed a problem of refreshing the security certificates which arose with the arrival of the 23H2. This is also why Microsoft insists heavily, in particular on this: Norton Autofix every reboot | Page 4 | Norton Community.

Rq. The update of their article on the subject dates from June 21, 2024, so you can tell: Considerations and known issues related to the use of Credential Guard - Windows Security | Microsoft Learn(link is external), but it uses the same instructions already exposed from 2023: Restrictions relating to registration and installation of a security package - Win32 apps | Microsoft Learn(link is external).

Now, it seems that with build 22631.3810, things are stabilizing depending on the machines used; This probably does not have the same effect, depending on the machines used. Personally, I no longer encounter the problem since the last Windows 11 Pro 23H2 update to this build, on my Legion Y540-17IRH. So I knock on wood.

Yours truly.

Google translate 

3

Miracle !

Enfin un ADMIN Norton qui pointe le bout de son nez ! Sérieusement, c'est pas trop tôt ! Nous, ça fait tout de même depuis février 2024 qu'on sonne l'alerte ici-même : Norton Autofix every reboot | Norton Community, et ceci sans le moindre retour de Norton ! C'est tout de même abusé, ne trouvez-vous pas ?

Par contre cher @Gayathri_R, pourquoi ne partagez-vous pas ici-même publiquement, les étapes que vous évoquez pour l'extraction des parties des journaux qui semblent vous intéresser ? Non parce que pour votre petite gouverne, nous sommes d'ores et déjà très nombreux désormais, à avoir rencontré ce problème, et ceci depuis le début de l'année 2024...

Maintenant, pour moi, le problème est très clair : c'est bel et bien un problème de rafraichissement des certificats de sécurité qui s'est invité avec l'arrivée de la 23H2. Voilà aussi pourquoi Microsoft insiste lourdement, notamment sur ceci : Norton Autofix every reboot | Page 4 | Norton Community.

Rq. La mise à jour de leur article sur le sujet date du 21 juin 2024, c'est vous dire : Considérations et problèmes connus liés à l’utilisation de Credential Guard - Windows Security | Microsoft Learn, mais il reprend les mêmes consignes déjà exposées dès 2023 : Restrictions relatives à l’inscription et à l’installation d’un package de sécurité - Win32 apps | Microsoft Learn.

Maintenant, il semblerait qu'avec le build 22631.3810, les choses soient en train de se stabiliser selon les machines utilisées ; cela n'a pas le même effet vraisemblablement, selon les machines utilisées. Personnellement, je ne rencontre plus le problème depuis la dernière mise à jour de Windows 11 Pro 23H2 vers ce build, sur mon Legion Y540-17IRH. Alors je touche du bois.

Bien à vous.

4

I have 2 different pc's....same hardware (aprox) ,same OS build (Win 11 23H2) both has been updated from an old win10 install for several years....just two computers one next to the other....but just this one (the one i am posting from) has some weird issues
 

 Aprox the same hardware? What differences are there?  One of the differences could be the key to what is causing the problem.

Also, any differences in installed software could make a difference.

 

5

Hi 

i have something to add here
I have 2 different pc's....same hardware (aprox) ,same OS build (Win 11 23H2) both has been updated from an old win10 install for several years....just two computers one next to the other....but just this one (the one i am posting from) has some weird issues
-autofix error on boot
-"Behaviour-based protection" turning off randomly
-....and last issue. Right click menu doesnt work on first boot. I have to close session, log in again and solved.

is there any magic reason to behave like this ?

Things proven that doesnt work so far

Norton remove and reinstall tool
Multi-Agent tool and remote support from Norton (unninstall, clean directories, reinstall, and start over again)
having my fingers crossed....doesnt work and they hurt (since february doing this)

Starting to drive me nuts...

6

Hi,

Thank you for posting on the Norton Community. Could you please share logs? I have sent you a private message with the steps. Thank you.

7

Just an aside - have you installed Windows patch KB5039302 that was available between 25th & 26th June, that had various bugs in it & was quickly pulled by Microsoft. Reappeared on 30th June apparently sorted but I did find something on the internet which indicated it may have come with another bug - this comes thru' as a preview with an install option. Reported problems do not cover your issue though, if you do have it, best to uninstall it just to be on the safe side.

8

Sure, I was doing the fresh install with completely purging/formatting my disks, so there were no leftovers at all - therefore Norton should work like a charm. Sadly it didn't :(

9

Last November, had major problem with computer that required a Reset, which, to all intents & purposes is a reinstall of Windows 11, although that was not a full 100% install. Had to reinstall all of non-Microsoft apps, one of which was Norton, that installed & ran with no problems.

10

Hey, thank you for your reply.

There's a chance that your setup is working because you installed Norton on the earlier OS version (as well as I did before the reinstall, when everything was working fine). The thing is that maybe there's some direct post-installation step that doesn't work on this latest Windows 11 build that causes all of this. I've seen that I'm definitely not the only one having those issues. I really hope Norton will notice this and fix this asap, at this point I'm clueless.

11

! was updated from Windows 10 to Windows 11 18 months ago. Currently on 23H2 running OS build 22631-3737, which is the latest update that came thru with June's WUDs. No problems with Norton 360 version 22.24.5.6. Recommendation is normally to do a complete uninstall via  NRnR option, Revo should have removed any unwanted left-overs. Then a complete reinstall, followed with a few manual Live Updates to ensure you have the full up-date Norton package.  Windows 22H2 to 23H2 was only a minimal update, surprised that it only took about 10 minutes from start to finish so no major changes.