NORTON Driver Updater / pc lost sound and micro

[ANAMARIA_AGUIRRE]

After using NORTON Driver Updater, my laptop (windows 10) lost sound and microphone…any ideas?

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[bjm]

Community urges caution regarding “driver updater” and urges ignore Norton marketing.
Norton Community hears user complaints regarding Norton Driver Updater & Norton Utilities Ultimate upsell “driver updater”.

By default, Norton Driver Updater scans your computer to identify the outdated drivers soon after installation.

Did you opt Update drivers?

Some drivers may require a system restart to complete the update. If prompted to restart your computer, click Restart.

In some cases, Norton Driver Updater may not be able to successfully update a driver. In such cases, try updating the outdated driver again after some time. You can click Continue and finish updating the remaining outdated drivers or click Close if there are no outdated drivers to update.

[…]
Is Norton Driver Updater safe for my Windows PC? ›
Norton Driver Updater downloads verified manufacturer’s driver installers. Before updating the drivers, Norton Driver Updater backs up all existing drivers and creates a Windows system restore point.

Norton Driver Updater automatically tests the components during the scan and after an update. In case there are any problems with a newly updated driver, it marks the problematic driver with an Issue detected label. You can then revert the driver back to the previous version.

Can updating drivers cause any problems? ›
Updating drivers can cause problems in two scenarios:

1. You try to manually update a driver and end up with updating with the wrong update.
2. If the device manufacturer released a flawed update for the driver that introduces more problems than fixes, or has other unforeseen bugs and incompatibilities.

Norton Driver Updater helps you in both these instances. Our unique driver revert feature lets you quickly revert to a previous version of the driver.

How do I use Norton Driver Updater? ›
For instructions to update your drivers to the latest version, see Update your hardware drivers to the latest version with Norton Driver Updater.

For instructions to revert a driver to its previous version, see Restore your hardware driver to previous version.
[…]

Norton Driver Updater: Frequently asked questions [here]

FAQ: Norton Driver Updater [here]

Norton Cancellation and Refund Policy [here]

complaints regarding “driver updater” here

Caveat: I do not run Norton Driver Updater