After SO many pop ups to try the Norton Driver Update I finally agreed to try it. It did update everything. Problem now is my laptop freezes up a LOT. At least 2 to 3 times a day. My mouse will not move and I can do nothing. I am forced to do the hold power button and let it restart. I never had this problem till the drivers were updated. Never had a problem at all really. I am 74 but I do know my way around a PC somewhat. Not totally ignorant but not overly tech savvy. Anyone else have this problem and if so, how did you solve it. I have replaced the drivers for my mouse, it is a wireless by Nuvea. Anyway, thanks.
1 Like
bjm
June 3, 2026, 5:21pm
2
MichaelK_DeMay:
After SO many pop ups to try the Norton Driver Update I finally agreed to try it. It did update everything. Problem now is my laptop freezes up a LOT. At least 2 to 3 times a day. My mouse will not move and I can do nothing. I am forced to do the hold power button and let it restart. I never had this problem till the drivers were updated. Never had a problem at all really. I am 74 but I do know my way around a PC somewhat. Not totally ignorant but not overly tech savvy. Anyone else have this problem and if so, how did you solve it. I have replaced the drivers for my mouse, it is a wireless by Nuvea. Anyway, thanks.
Hello @MichaelK_DeMay Restore your hardware driver to previous version
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Norton Community urges caution regarding “driver updater” ignore Norton marketing.“driver updater” .
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Many experts and even members of the Norton community recommend avoiding third-party driver updater utilities entirely. They suggest relying solely on Windows Update and the official websites of your hardware manufacturers (e.g., Dell, HP, Intel, NVIDIA) to obtain certified and compatible drivers. Using third-party tools can occasionally cause system instability or install incompatible drivers.
Potential Reasons for the Discrepancy
Database Differences: Norton Driver Updater uses its own database to determine if a driver is outdated. This database may have different criteria or information compared to Microsoft’s database, which powers Windows Update.Alternative Drivers Feature: NDU has a feature to check for “alternative drivers” if the original manufacturer has not released new updates in a while. It is possible that the 2006 driver is being offered as an “alternative” or a generic, compatible version for a component where a newer, manufacturer-specific version isn’t available through Norton’s system.Software Bug or Corrupted Data: The program might be experiencing a bug, or a data file within the software that tracks your current driver versions (e.g., the DUState.dat file) could be corrupted. This would cause it to repeatedly flag a driver as outdated, even if it has already been handled.Driver Versioning Inconsistencies: The date displayed in the NDU might be the driver’s original release date, but the version number might be higher than your currently installed driver’s version, which the software interprets as an “update” despite the old date.
Recommended Actions
Verify the Driver Information: Note which specific hardware component the driver belongs to (e.g., sound card, graphics card).Check the Manufacturer’s Website: Visit the official support page for your PC or the specific hardware component manufacturer and compare the driver version and date to what Norton is suggesting. This is the most reliable way to confirm if a newer, legitimate update is available.Rely on Official Sources: If a newer driver is available on the manufacturer’s website or via Windows Update, use those methods to install it.Ignore the Warning (If Applicable): If your system is running correctly and the manufacturer’s website doesn’t show a newer, more relevant driver, you can choose to ignore the warning in NDU or use the “Skip update” feature for that specific driver.Restart and Rescan: Sometimes, a simple restart of the computer and a fresh scan in the NDU software can clear temporary glitches.Contact Support: If you believe there is an ongoing issue with the software’s functionality, you can reach out for help via the official Norton Support website to chat with an agent.Consider Reinstallation: As a final troubleshooting step, you might consider using the Norton Removal Tool (note: this is a general link, search Norton’s site for the official current tool) to completely uninstall NDU and then reinstall it to clear out potentially corrupted files.
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Third-party driver updaters can present issues due to incompatible drivers, outdated or incomplete databases, lack of certification, and potential security risks . Unlike updates provided through Windows Update or hardware manufacturers, these third-party tools operate outside the official quality control channels, leading to various problems.
Inaccurate Information
False “Outdated” Warnings: A driver might be flagged as outdated even if it’s the latest, most stable version for your specific hardware configuration (as you experienced with the 2006 date). The date displayed in the updater might refer to the original release date of a generic driver rather than the current, stable version for your system.Version Mismatches: The software may compare a custom OEM (Original Equipment Manufacturer) driver with a generic version number, incorrectly identifying the OEM driver as older.
Compatibility and Instability Issues
Incompatible Drivers: Hardware manufacturers often customize generic drivers for their specific products (e.g., a Dell laptop’s Wi-Fi adapter requires a specific Dell-certified driver, not a generic Intel driver). Installing a generic driver can cause features to stop working (like a touchscreen, specific audio settings, or graphics control panels) and in severe cases, cause Blue Screen of Death (BSOD) errors or boot loops.Lack of Vetting: Drivers provided via Windows Update or manufacturer websites are certified and tested for compatibility with specific systems. Third-party tools often bypass this vetting process, installing unverified or unstable drivers.
Security Risks and Adware
Malware/Adware: Some programs push you to purchase a premium version and may install other unwanted applications alongside the drivers.
Why Official Sources Are Recommended
Windows Update: Provides basic, tested, and Microsoft-signed drivers for system stability.Manufacturer Websites: Offer the most current, customized, and compatible drivers for your specific hardware, often including full configuration software (like NVIDIA Control Panel or Intel Graphics Command Center).Only Update if Needed: In general, if your hardware is working correctly, you do not need to update every single driver. The only exceptions are typically graphics drivers (for gaming performance improvements) or if you are troubleshooting a specific issue.
AI sourced content may make mistakes
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May be best – for you – to document/report your issue directly via Norton support.
Note: for an official Norton support response – open a support case: Norton Support Help Center →Contact us (bottom of page)Contact Norton Support →Let’s get started.
@MichaelK_DeMay The issue you are seeing is a common one among those who have used Driver Updater. Some have reported their computers not bootable after using and a restart attempted. As Guru bjm posted use caution with DU or don’t use it at all. My recommendation is depending on the OEM of the hardware you have for updated drivers and other software since some of those are name brand specific. Windows updates is also a good source since OEM’s work with Microsoft to help deliver updates for drivers and firmware as scale.
I would remove DU, reboot then restore your system to a date prior to using DU via system restore. As far as removing the nags and pop-ups, those are baked into the system. Check the settings shown below and tailor them to your needs. This will not stop all the nags but will stop some.
SA
Thanks. I will try these suggestions. I thought about restore if I can just figure out how to use it. I should have known better. Anyway, thanks for the help and suggestions.
