Norton Error Codes

I am currently running Windows XP on my laptop along with Norton Internet Security 2011.  Everything has been fine until last night.  Norton popped up saying that I needed to fix by "Browser Protection."  After looking at it, it was turned off.  As soon as I turn it on a screen pops up that says "One Click Support."  This checks for any updates and there are none.  Then pops up a screen that says its going to scan.  After the quick little scan pops up a screen with two error codes on them.  The codes are "3040, 20063."

 

Can anyone help with this?

 

Thanks!

Hi lmorton49,

 

Welcome to the Norton Community.

 

As a precaution please back up your Identity Safe if you use this per the procedure below.

 

http://service1.symantec.com/SUPPORT/nco.nsf/0/e5a44e06f97b3f89882572260060120f?OpenDocument&seg=hm&lg=en&ct=us

 

Best wishes.

Allen

I am currently running Windows XP on my laptop along with Norton Internet Security 2011.  Everything has been fine until last night.  Norton popped up saying that I needed to fix by "Browser Protection."  After looking at it, it was turned off.  As soon as I turn it on a screen pops up that says "One Click Support."  This checks for any updates and there are none.  Then pops up a screen that says its going to scan.  After the quick little scan pops up a screen with two error codes on them.  The codes are "3040, 20063."

 

Can anyone help with this?

 

Thanks!

Okay...I have tried this, but I am not able to get to the internet.  When I click Account, IE opens a new browser, but it never connects.  Any suggestions??

 

Thanks!

Which version of ie are you using?try other browser like firefox,chrome or opera

I believe it is IE 8.

What IE response when you clicking account?