Norton error reporting entries: Microsoft Word

Found these errors in Norton Error Reporting.  Do I need a re-install?

 

Category: Norton Error Reporting
Date & Time,Risk,Activity,Status,Error Type,Error Time,Error ID,Error Class,Product Name,Product Version,Process ID,Thread ID,Process Name,Process Version,Process Timestamp,Module Name,Module Version,Module Timestamp,Module Offset,Hash Code,Component Name,Component Id,Error Code,Severity,Error File
2011-09-18 10:01:59,Info,Norton Error Reporting Submission,Submitted,Error Condition Detected,2011-09-16 22:38:12,{07568484-48EB-41B4-B00C-DA531C87A2D9},0x56C20AFB,Norton Internet Security,19.1.0.28,0xBF8,0x854,WINWORD,12.0.6545.5000,2010-08-13 12:45:11,OFFICEAV,19.1.0.28,2011-08-14 1:39:41,0x14E7,0x1805091E,OFFICEAV,0x0,0x2,High,"C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\CmnClnt\ErrorInstances\56C20AFB\07568484-48EB-41B4-B00C-DA531C87A2D9.dat, C:\Users\THEWIN~1\AppData\Local\Temp\07568484-48EB-41B4-B00C-DA531C87A2D9.dat.tmp, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{27817583-67AC-497B-A48A-83071CED4CF0}\SQ_{2DEDA877-904E-466F-951C-0B6C30659E37}.etl, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{27817583-67AC-497B-A48A-83071CED4CF0}\SQ_{E2AD2078-1074-4740-9D16-9231973BEAF0}.plist, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{27817583-67AC-497B-A48A-83071CED4CF0}\SQ_{AFDCD1AA-5EDA-40CE-AC6E-FC21352C624F}.dlist"
2011-09-18 10:01:44,Info,Norton Error Reporting Submission,Submitted,Error Condition Detected,2011-09-16 22:38:11,{007F0715-7683-461C-98CA-DCB9DC3AC5D4},0x10739D13,Norton Internet Security,19.1.0.28,0xBF8,0x854,WINWORD,12.0.6545.5000,2010-08-13 12:45:11,OFFICEAV,19.1.0.28,2011-08-14 1:39:41,0x1469,0xB022F405,OFFICEAV,0x0,0x2,High,"C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\CmnClnt\ErrorInstances\10739D13\007F0715-7683-461C-98CA-DCB9DC3AC5D4.dat, C:\Users\THEWIN~1\AppData\Local\Temp\007F0715-7683-461C-98CA-DCB9DC3AC5D4.dat.tmp, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{47286656-2358-46D6-8ED5-BB624990AFBC}\SQ_{76FD5942-E52C-4E08-A8DD-74EA51930B50}.etl, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{47286656-2358-46D6-8ED5-BB624990AFBC}\SQ_{7A976A97-A63D-43CB-BFAF-F21B06A77421}.plist, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{47286656-2358-46D6-8ED5-BB624990AFBC}\SQ_{854ED763-8DE7-472C-94D8-BB3F6701EEF6}.dlist"

 

 


 

Category: Norton Error Reporting
Date & Time,Risk,Activity,Status,Error Type,Error Time,Error ID,Error Class,Product Name,Product Version,Process ID,Thread ID,Process Name,Process Version,Process Timestamp,Module Name,Module Version,Module Timestamp,Module Offset,Hash Code,Component Name,Component Id,Error Code,Severity,Error File
2011-09-18 11:13:56,Info,Norton Autofix,Results,,,,,,,,,,,,,,,,,,,,,
2011-09-18 10:01:59,Info,Norton Error Reporting Submission,Submitted,Error Condition Detected,2011-09-16 22:38:12,{07568484-48EB-41B4-B00C-DA531C87A2D9},0x56C20AFB,Norton Internet Security,19.1.0.28,0xBF8,0x854,WINWORD,12.0.6545.5000,2010-08-13 12:45:11,OFFICEAV,19.1.0.28,2011-08-14 1:39:41,0x14E7,0x1805091E,OFFICEAV,0x0,0x2,High,"C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\CmnClnt\ErrorInstances\56C20AFB\07568484-48EB-41B4-B00C-DA531C87A2D9.dat, C:\Users\THEWIN~1\AppData\Local\Temp\07568484-48EB-41B4-B00C-DA531C87A2D9.dat.tmp, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{27817583-67AC-497B-A48A-83071CED4CF0}\SQ_{2DEDA877-904E-466F-951C-0B6C30659E37}.etl, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{27817583-67AC-497B-A48A-83071CED4CF0}\SQ_{E2AD2078-1074-4740-9D16-9231973BEAF0}.plist, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{27817583-67AC-497B-A48A-83071CED4CF0}\SQ_{AFDCD1AA-5EDA-40CE-AC6E-FC21352C624F}.dlist"
2011-09-18 10:01:44,Info,Norton Error Reporting Submission,Submitted,Error Condition Detected,2011-09-16 22:38:11,{007F0715-7683-461C-98CA-DCB9DC3AC5D4},0x10739D13,Norton Internet Security,19.1.0.28,0xBF8,0x854,WINWORD,12.0.6545.5000,2010-08-13 12:45:11,OFFICEAV,19.1.0.28,2011-08-14 1:39:41,0x1469,0xB022F405,OFFICEAV,0x0,0x2,High,"C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\CmnClnt\ErrorInstances\10739D13\007F0715-7683-461C-98CA-DCB9DC3AC5D4.dat, C:\Users\THEWIN~1\AppData\Local\Temp\007F0715-7683-461C-98CA-DCB9DC3AC5D4.dat.tmp, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{47286656-2358-46D6-8ED5-BB624990AFBC}\SQ_{76FD5942-E52C-4E08-A8DD-74EA51930B50}.etl, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{47286656-2358-46D6-8ED5-BB624990AFBC}\SQ_{7A976A97-A63D-43CB-BFAF-F21B06A77421}.plist, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{47286656-2358-46D6-8ED5-BB624990AFBC}\SQ_{854ED763-8DE7-472C-94D8-BB3F6701EEF6}.dlist"

 


prasanna_a wrote:

Hi,

 

These are just internal error codes which would be sent to our DEV team for some analysis.

Next time when you run the LU these details would be sent to our team.

No need to reinstall the product.

 

Regards,

Prasanna.



Is there something wrong with my PC that warrents these error reporting?

Found these errors in Norton Error Reporting.  Do I need a re-install?

 

Category: Norton Error Reporting
Date & Time,Risk,Activity,Status,Error Type,Error Time,Error ID,Error Class,Product Name,Product Version,Process ID,Thread ID,Process Name,Process Version,Process Timestamp,Module Name,Module Version,Module Timestamp,Module Offset,Hash Code,Component Name,Component Id,Error Code,Severity,Error File
2011-09-18 10:01:59,Info,Norton Error Reporting Submission,Submitted,Error Condition Detected,2011-09-16 22:38:12,{07568484-48EB-41B4-B00C-DA531C87A2D9},0x56C20AFB,Norton Internet Security,19.1.0.28,0xBF8,0x854,WINWORD,12.0.6545.5000,2010-08-13 12:45:11,OFFICEAV,19.1.0.28,2011-08-14 1:39:41,0x14E7,0x1805091E,OFFICEAV,0x0,0x2,High,"C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\CmnClnt\ErrorInstances\56C20AFB\07568484-48EB-41B4-B00C-DA531C87A2D9.dat, C:\Users\THEWIN~1\AppData\Local\Temp\07568484-48EB-41B4-B00C-DA531C87A2D9.dat.tmp, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{27817583-67AC-497B-A48A-83071CED4CF0}\SQ_{2DEDA877-904E-466F-951C-0B6C30659E37}.etl, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{27817583-67AC-497B-A48A-83071CED4CF0}\SQ_{E2AD2078-1074-4740-9D16-9231973BEAF0}.plist, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{27817583-67AC-497B-A48A-83071CED4CF0}\SQ_{AFDCD1AA-5EDA-40CE-AC6E-FC21352C624F}.dlist"
2011-09-18 10:01:44,Info,Norton Error Reporting Submission,Submitted,Error Condition Detected,2011-09-16 22:38:11,{007F0715-7683-461C-98CA-DCB9DC3AC5D4},0x10739D13,Norton Internet Security,19.1.0.28,0xBF8,0x854,WINWORD,12.0.6545.5000,2010-08-13 12:45:11,OFFICEAV,19.1.0.28,2011-08-14 1:39:41,0x1469,0xB022F405,OFFICEAV,0x0,0x2,High,"C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\CmnClnt\ErrorInstances\10739D13\007F0715-7683-461C-98CA-DCB9DC3AC5D4.dat, C:\Users\THEWIN~1\AppData\Local\Temp\007F0715-7683-461C-98CA-DCB9DC3AC5D4.dat.tmp, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{47286656-2358-46D6-8ED5-BB624990AFBC}\SQ_{76FD5942-E52C-4E08-A8DD-74EA51930B50}.etl, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{47286656-2358-46D6-8ED5-BB624990AFBC}\SQ_{7A976A97-A63D-43CB-BFAF-F21B06A77421}.plist, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{47286656-2358-46D6-8ED5-BB624990AFBC}\SQ_{854ED763-8DE7-472C-94D8-BB3F6701EEF6}.dlist"

 

 


 

Category: Norton Error Reporting
Date & Time,Risk,Activity,Status,Error Type,Error Time,Error ID,Error Class,Product Name,Product Version,Process ID,Thread ID,Process Name,Process Version,Process Timestamp,Module Name,Module Version,Module Timestamp,Module Offset,Hash Code,Component Name,Component Id,Error Code,Severity,Error File
2011-09-18 11:13:56,Info,Norton Autofix,Results,,,,,,,,,,,,,,,,,,,,,
2011-09-18 10:01:59,Info,Norton Error Reporting Submission,Submitted,Error Condition Detected,2011-09-16 22:38:12,{07568484-48EB-41B4-B00C-DA531C87A2D9},0x56C20AFB,Norton Internet Security,19.1.0.28,0xBF8,0x854,WINWORD,12.0.6545.5000,2010-08-13 12:45:11,OFFICEAV,19.1.0.28,2011-08-14 1:39:41,0x14E7,0x1805091E,OFFICEAV,0x0,0x2,High,"C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\CmnClnt\ErrorInstances\56C20AFB\07568484-48EB-41B4-B00C-DA531C87A2D9.dat, C:\Users\THEWIN~1\AppData\Local\Temp\07568484-48EB-41B4-B00C-DA531C87A2D9.dat.tmp, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{27817583-67AC-497B-A48A-83071CED4CF0}\SQ_{2DEDA877-904E-466F-951C-0B6C30659E37}.etl, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{27817583-67AC-497B-A48A-83071CED4CF0}\SQ_{E2AD2078-1074-4740-9D16-9231973BEAF0}.plist, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{27817583-67AC-497B-A48A-83071CED4CF0}\SQ_{AFDCD1AA-5EDA-40CE-AC6E-FC21352C624F}.dlist"
2011-09-18 10:01:44,Info,Norton Error Reporting Submission,Submitted,Error Condition Detected,2011-09-16 22:38:11,{007F0715-7683-461C-98CA-DCB9DC3AC5D4},0x10739D13,Norton Internet Security,19.1.0.28,0xBF8,0x854,WINWORD,12.0.6545.5000,2010-08-13 12:45:11,OFFICEAV,19.1.0.28,2011-08-14 1:39:41,0x1469,0xB022F405,OFFICEAV,0x0,0x2,High,"C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\CmnClnt\ErrorInstances\10739D13\007F0715-7683-461C-98CA-DCB9DC3AC5D4.dat, C:\Users\THEWIN~1\AppData\Local\Temp\007F0715-7683-461C-98CA-DCB9DC3AC5D4.dat.tmp, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{47286656-2358-46D6-8ED5-BB624990AFBC}\SQ_{76FD5942-E52C-4E08-A8DD-74EA51930B50}.etl, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{47286656-2358-46D6-8ED5-BB624990AFBC}\SQ_{7A976A97-A63D-43CB-BFAF-F21B06A77421}.plist, C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\ErrMgmt\Queue\Incoming\SQ_{47286656-2358-46D6-8ED5-BB624990AFBC}\SQ_{854ED763-8DE7-472C-94D8-BB3F6701EEF6}.dlist"

 

Hi,

 

Its not exactly like a problem with your PC, when some conditions of our code doesn't return postive entries with the other applications, it immediately triggers an error code with the application details. This could be sent via LU for analysis.

To be simple, kind of compatibility issues.  These issues will be resolved and could be passed to the product again during the next LU or once we do a workaround on the error.

 

Regards.

Prasanna.


prasanna_a wrote:

Hi,

 

Its not exactly like a problem with your PC, when some conditions of our code doesn't return postive entries with the other applications, it immediately triggers an error code with the application details. This could be sent via LU for analysis.

To be simple, kind of compatibility issues.  These issues will be resolved and could be passed to the product again during the next LU or once we do a workaround on the error.

 

Regards.

Prasanna.



So does this mean each PC have different items in LiveUpdate? For example, my PC may have a "fix" only relevent to my PC while other PCs may not see it?

These fixes would be sent across to all PC's which have our product installed and there cannot be separate LU for one particular PC alone. The fixes for the error codes from your machine would be sent to other machines and likewise similar other fixes will also be sent to your machine too.

 

Regards,

Prasanna.

Another way to answer your question is that your pc might be the first one to exhibit these compatibility issues, and hence be the only one uploading them, but if/when a workaround or fix is made, it would be distributed to all Norton products.