Recently after viewing my Security History with norton 360 i discovered this
Info - Norton Error Reporting Submission - submitted
Process Version : 10.1.1.16
Process Timestamp: Saturday, 16 April, 2011 10:30pm
Module Name: AVPAPP32
Module Version: 18.7.0.13
Module Timestamp: Friday 27 January 2012 10:44pm
Module offset: 0x2EDFD
Hash Code: 0xBA5b79E5
Component Name: 3035
Component ID: 0xE
Error Code: 0x578
Severity: Low
Error File: D:Documents and Settings\All Users\Application Data\Norton\-{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\CmnClnt\ErrorInstances\D50BFE6E\67259347-0066-4F50-A2B2-873F689FA5BB.dat
there are 3 more error file logs liek the one above but too long to write,
from just looking at this can you tell me what this means? is there something wrong with my norton 360?
running on Windows XP Home Edition SP2
if that helps!
Danielluu!
Hi Danielluu,
Norton Error Reporting exists to send information to Symantec about how the program is operating. It really is not intended as something that would provide useful information to the average user. It is not uncommon for software to encounter errors in the normal course of things, and usually these are minor events that are worked around so the program continues to operate unimpeded and life goes on (look in Windows Event Viewer to see the large number of hiccups that Windows deals with constantly). Norton Error Reporting allows Symantec to see if a particular glitch is occurring in a large population of PCs and what conditions are associated with the error. As a Norton user, you can disregard these errors being reported to Symantec. In the event that an error is serious enough to require user attention, the status of your program will be displayed with a Red X. Those are really the only error situations that you need to be concerned with.
oh alrights such a relief knowing its nothing tooo serious!
thank you for the reassuring answer!
You're welcome. When looking at anything in the Norton logs, remember that the entries are records of things that have already happened that were taken care of by the program itself. If Norton didn't alert you about an entry at the time that it happened, then no user action was necessary, and it is nothing you need to worry about. Also keep in mind that almost everything in the logs that is unfamiliar to you will sound much scarier than it actually is - almost all of the events are normal and harmless.