Norton family forgetting about settings

Archive
1

I am using the 30 days free Norton family from a laptop and I am trying to block pornographic sites on a android phone. I set up everything but 90% of the times the blocks just lifts for no reason. The app forget continuously the setting and leaves the phone unprotected. Basically what happens is that in the Norton app on the phone, clicking on the icon up left, the voice "permission" is always unpinned. All the time I have to go manually changing it and activate the block. Even though I re-activate the protection, in a few moments the blocks got lifted again. I attached some screenshots

2

Hi,

Accessibility Service is automatically getting disabled, which is something we don't have control over. So kindly try a few steps given in your device manufacturer's forum https://bbs.blackview.hk/viewtopic.php?t=542488 

Open System Manager -> Application Management -> Auto Clean Memory -> Go to Whitelist -> choose Norton Family app

Also, In the 'Settings > Battery' menu there might be a 'Standby intelligent power saving' option. If the fix above doesn't work, try this too.

Thanks,
Norton Family Team

3

Hi
I tried that but I still have the same problem, the blocks are constantly lift.
Also my trial Norton family will end up in just 4 days and I would like to solve this issue as quick as possible to know whether it worth for me to get the monthly subscription or not. But at the moment it has never worked properly

4

Hello,

Thanks for reaching out to Norton Family Forum.

Accessibility permission might be disabled by the device owing to low battery. To prevent this kindly go to Settings > Battery > Battery Optimisation. Choose Norton Family from the list of Apps. Select “Don’t Optimise”. Excluding our app from Battery Optimisation will ensure the app permissions aren’t affected even when the Battery is Low.

Thanks and Regards,
Norton Family Team.