Norton Family House Rules Not Updating

Archive
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Recently purchased Norton 360 and installed Norton Family on my childs android phone.  All work fine EXCEPT if I make changes from my computer to any House Rules, they DO NOT update on childs phone unless I go to this phone and manually refresh the House Rules.  I've tried everything mentioned in the Forums by others having same issue.  Has anyone else had this same issue? Can it be fixed?  If not, then I'll have to cancel my Norton subscription and find something else to control my Child's screen time and activity.

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Hi @Terry DeJournett,

Thanks for reaching out to Norton Family Forum.

We analyzed our backend logs and everything looks fine. Could you please try onboarding the child again and let us know if the issue is still there?

Please refer to this help document to onboard the child.

Thanks,

Norton Family Team