Norton Family kills my Smartphone!

Dear Sir or Madam,

 

I'm sorry for my bad english, I'm from Germany. 

I tested Norton Family on my Smartphone because i need a child security app for my my niece.

I used a trashmail account for registration because i thought not everybody should need my e-mail adress.

The Problem is that the log in of Norton Family don't accept my password now :(

I can't reset the password because in possible the mail server of Norton don't accept the e-mail adress to

send a reset mail to the Trahsmail account!!!

For registration the mail account is ok, but for reset-mail not?! What a big accident!

I hope anybody (Norton employees?) can help me with my problem, without resetting the complete Smartphone.

 

But the big joke in Situation is, now Norton have my original mail-adress.

 

Thank you for help

 

A angry uncle :)