Norton Family not recording Web activity

Norton Family has quit recording activity September 29. Doesn't record Web activity either after upgrading to Premium.

  1. The laptop has a fresh build of Win 8.1 Pro x64 installed, upgraded from Win 7 Home Premium x64.
  2. IE 11.0.96 and Chrome 38.0.2125.104 m
  3. Standard account downgraded from Admin
  4. Norton Family 3.1.0.14
  5. Norton 360 26.6.0.32
  6. No other AV or security products