Norton Family Premier is not monitoring social media sites

I installed Norton Family Premier on my PC's and kid's android phones. It is not monitoring the social media sites, in particular, the one I wish to monitor is kik. kik shows up under the list of apps on the phones, but not under social media. I made sure Monitor Social Media is turned on. Under "manage house rules", social tab, it reads XXXX has no known Social Network Accounts. I cannot find anywhere to enter specific accounts, either. This is one of the main reasons I installed this on all of our devices. Any ideas out there?