Norton Family Premier

Archive
1

I installed the software on my sons phone, but we cannot open the app. It says that there's something wrong with the certificate. When I go to add a device, the website says the app is installed, but it never adds a device. What do I do?

2

Great.  Thanks for the update.

 

Thanks

Katie

3

That worked. Thank you!!!

4

Hi JoeyEff,

You mentioned message you get about certificate.  Please check out the thread below to see if you get the same message and if it helps you.

https://community.norton.com/en/forums/unable-install-norton-family-my-sons-galaxy-s7-certificate-cant-be-validated

 

Thanks

Katie

5

Thank you! I'm new to this. We did restart the phone. Thanks again!

6

There is a separate forum board for the Norton Family products. I have asked your thread be moved there for better exposure to Family users.

In the mean time, have you restarted your son's phone.