Norton Family Server Unavailable

Archive
1

I have reinstalling Norton Premium on my laptops. Every time I try to confirm the Family setup I get a message saying the Family Server is temporarily unavailable and to try later.  This has been going on all day and night.  I am about to pull my hair out.

It is happening on both Windows 7 and 10.

Please help

2

This is a first.   All of a sudden I started showing activity.   Have seen no activity since the 9th even though child was on the internet and today, the 13th it started again!   Not sure what happened but glad it is.

Thanks

3

Katie - 

I may be having same problem in that I am not receiving Activity Reports.   It shows no acitivity but daughter has been online all day.  I only receive emails letting me know regarding Time.   This has been going on since June 9th.

Seems like you could post the steps here since everyone seems to be having the same problem but if you prefer to PM please do.

Every few months I have the same problem of not receiving activity reports and solution always seems to be to uninstall and reinstall Norton.   I always call to have tech support get on my comptuer and do it which takes quite a bit of time.   I would like to do it myself but how do I access it to download after I have uninstalled it?   Is there a link I can use.

Thanks    Marilyn Jacobs 

4

Hello,

I having this issue where it states the Norton Family Server is unavailable. 

This occurred after I uninstalled Norton Family from my child's PC because the house rules were not getting updated correctly.

Now when I attempt to reinstall it fails when registering the device because I get the Norton Family Server unavailable error. 

Please help.

Thank you

 

5

I'm having the same issue.  Please direct me how to completely uninstall old files and reinstall in order to add my son's Windows 10 laptop

6

Hi Roberto_IT,

The issue should be resolved now.  Please try again. 

If you are still experiencing the issue on the 3rd device, please check the steps I sent you over private message.  You can access the message via the forum by clicking Inbox at upper right hand corner.

Thanks for your patience.

Katie 

7

Update: 2 out of 3 devices are now ok. Only one is still in error.

8

Hi Roberto_IT

We are working on the issue on Norton Family server.  I'll keep you posted as soon as I get any updates.

 

Thanks

Katie

9

Just started the trial period, got a lots of issues: cannot delete a child profile from the web dashboard, have to decline the T&C for the other parent to be able to access (but still not showing in web dashboard), plus I installed the App on one Android device keep getting "server not available, please try later (-6)".

Not a good starting point...


-R

Update: after a few login/logout, the deleted child profile is now gone, also the other parent account is showing correctly. Still on the device the "server error, try later", I will try again..later.

10

Hi Hepworth,

If you are not able to log onto Norton Family account at https://family.norton.com, please try again.  I am able to login without getting any errors.

 

Thanks

Katie

11

I may be having the same problem.  I'm getting "Server Error  Your request  was stopped for your protection."  I'd be grateful for any help.

12

Hi Rich C,

I've sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Please try the steps in private message to correct the issue and let me know if these help to solve the issue.

Thanks

Katie

13

Same issue. Would you send the instructions to me as well please?

14

Hi PatHarl and JeppeOlsen,

I've sent each of you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Please try the steps in private message to correct the issue and let me know if these help to solve the issue.

Thanks

Katie

15

Sounds like the same problem i have.... :-(