Norton Family

I try logging in after setting up the family section but my parent email and password dont work no matter what.  I t works to log into the site but never anywhere else. I then ry to uninstall it but that doesnt work as it needs my details that it doesnt accept, despite worknig on the website.  How can i get rid of this software because i cant get rid of it

When Norton Family is turn on internet is verry slow.

Hi Jelle19,

 

What version of Norton 360 is on the PC?

 

 

Thanks,

Katie

Hi Katie,

 

The version of Norton 360 is 20.3.1.22

 

Gr. Jelle

Hi Jelle19,

 

Could you double check to see if you have any other security product(s) on the PC besides Norton 360?   It could be a compatibility issue.  Please check the link below where shows the security products that the program is not compatible with.

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&docurl=20090508145137EN

 

 

Thanks,

Katie

Hi Katie,

 

No one of that programs are running on my computer.

 

It look that the first time that I visit a site, it is slow. When I stop te searching and try again to reach the site it will be better.

 

Gr. Jelle

Hi Jelle19,

 

I'd be glad to setup a remote session with you if you are interested in having one with me.  Please send me a private message in the forum for details.

 

 

Thanks,

Katie

Hi Katie,

 

Yes, I am intent to have with you a remote session about this problem. Let me know what you want to know.

 

Gr. Jelle

Hi Jelle19,

 

I've sent you a private message in the forum.  Please check it when you get a chance.

 

 

Thanks,

Katie

Many thanks, he is using goggle chrome but I image that it is under tools and settings alos, I will check it out.

 

 

Hi Gallshell,

 

Follow these steps to open the Extensions page:

  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Tools.
  3. Select Extensions.

 

Thanks,

Katie

I received the following message which I am unsure of what they mean:

The Norton Family browser plug-in was unexpectedly turned off on USER-PC . This plug-in will be re-enabled automatically in five minutes. If it does not restart automatically, restart the browser or computer. The following features require the plug-in:

  • Safe Searching
  • Social network monitoring
  • Video monitoring (Premier Members)

All other features including web monitoring and filtering can continue to work without the plug-in enabled.

I have received this message more than a few times on different days and times, does this mean that it is not working properly?

Hi lynns50,

 

It sounds like you are referring to Android devices monitoring.  If so, the function of messaging monitoring is regular text messages on the phones.

 

 

Thanks,

Katie

I didn’t read where it says that the monitoring is only for Android text messaging. This upgrade doesn’t help if it doesn’t monitor other types of messaging like KIK, which is what they use…

Merci Guillaume1024 .

Cordialement,

Bonsoir @Jean-Baptiste,

Content de voir que vous avez réussi à résoudre votre difficulté avec Norton family.

Merci pour votre retour et bon surf en sécurité.

Cordialement

Guillaume1024

Problème résolu.

Il m'arrive de prêter mon téléphone à mon enfant. Celui-ci (9 ans) trouve le code PIN de verrouillage sur l'application Norton Family installée sur ce même téléphone.
Suggestion pour NORTON : protéger par Touch ID l'application IOS de Norton Family.
Le reste est en phase de résolution.
On a beau est des parents soucieux de protéger nos enfants, on est parfois largués...

Merci à tous.

 

Hallo @KingPin  und @Jobaok 

Hier noch ein paar nützliche LINKs von unserer Admin Beate.    

Hi,

hatte dies auch.

Hintergrund: Auf vielen Mobiltelefonen kommt vorinstalliert eine Software mit.

Nennt sich Mobile Security und ist eine Art VirenScanner/Malewareschutz. Der Browser der hier dabei ist, ist so sicher dass NortonFamily(LifeLock) nicht reinlesen kann. Da spießt sich das Überwachungskonzept von Family ein wenig mit dem Thema Security.

Auch ein Aspekt dieser Software:
Die benötigt ein Abo. Aboniert mans nicht ist die nicht mehr wirklich aktuell.
Seitdem ich dieses Trial-Produkt deinstalliert habe ist die Meldung Mobile-Security Browser auch weg.

Hoffe das hilft.

LG

MikeG.

Hallo @King Pin23  

Willkommen im Forum.  

Deinstalliere proberweise Chrome und instaliere den Norton Family Browser. 

LINK zu den Systemanforderungen