Norton family

Impossible de me connecter a mon compte norton family

Voici le message que j'ai depuis.....très longtemps:

An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.

Please return to the home page and log in again. If the problem persists, contact us for assistance.

Impossible de gérer les comptes de mes enfants.

Si quelqu'un a une solution car je ne peut même pas désinstaller le programme.