When downloading exe files, Norton File Insight would previously automatically scan these files and report if they are safe. I have just noticed that this is now not the case. I have tried downloading several exe files, but Norton File Insight isn’t triggered.
Is this a known bug or perhaps an issue with my installation?
Cheers
Norton 360 v22.x or v24.x?
What version #?
as test: downloaded know safe files
Download Insight was quiet.
May be bug with 22.24.7.8?
I’m gonna restart machine and test, again.
Norton 360 22.24.7.8
Forgot to add, I rebooted my PC and tested again. Still no trigger when downloading exe files.
Yeah…my Norton 360 - Download Insight is quiet when downloading exe files. May be bug with 22.24.7.8?
Maybe, I clicked Don’t Show Me Again…by mistake.
Guess, I need to reinstall Norton 360 and test.
Be interesting to see if a reinstall works.
I have definitely never clicked “Don’t Show Me Again”. I didn’t even know that was an option until your screenshot. Wonder if there’s an option to clear this setting in the event one changes their mind.
The last time I downloaded an exe file and Insight worked was the 27th of last month.
Cheers
No…unfortunately there is no reverse. That’s why I needed to reinstall…to eliminate that I may have opted Don’t Show Me Again when I meant to opt X.
So, after N360 reinstall and three machine restarts. I still have Auto-Protect grayed and Download Insight does not notify. So, I’ll be trying to figure out what has Auto-Protect grayed and then I’ll see if Download Insight behaves.
Download Insight appears to be working…albeit, Download Insight (Status update) does not appear to be working? head scratch
~ and my Auto-Protect remains grayed - more head scratch
Thanks for testing.
I have just tried on my laptop, which recently had a fresh install of Windows 10 and Norton 360, but the problem is the same on that machine.
File Insight works fine when manually invoked (right-click file > Norton 360 > File Insight)
My Auto-Protect is not greyed out.
Okay then…I’m convinced Download Insight not reporting is 22.24.7.8 “bug”…until we hear otherwise.
~ my Auto-Protect remains grayed…so, I’ll head scratch over my grayed.
Thanks
Lets see if we can get @peterweb or @SoulAsylum to test Download Insight Notifications.
I was downloading CCleaner builds…as test.
Agreed. Might also be useful if someone can test on a previous version, if possible.
Well I’m not much help here. I downloaded the same ccsetup that bjm_ downloaded and got no notification at the bottom right. It did show in the Norton History under Download Insight. I also found multiple other downloads in the History that I do not remember getting any messages about.
Maybe Norton has listened to many users complaining about too many notifications and will only notify if there is an issue with a download???
Well, I’ve reinstalled N360 v22.24.7.8 three times and still no Download Insight Notification…which is enabled.
From memory, there are (or used to be) anti-virus test files that are harmless but are used to test detection. Wonder if downloading one of these would indeed trigger a notification.
Well it was worth a try. I checked that setting and it was not set to always. I changed it to Always and downloaded another file and still no notification.
Looks like we need to escalate this. I’ll do this now.
You can test from here… www.eicar.org . I just tested and did get a Norton notification for the two .zip files.
and what results with downloading CCleaner builds??
https://www.ccleaner.com/ccleaner/builds
No alerts during download. An after download insight scan shows what is below. Nothing abnormal as it was a trusted file.
Edited: Additional history logging
SA
