hello
the NIS 360 internet security 2012 seems to be blocking all internet traffic,
when the internet explorer is clicked on, i get the message 'this page cant be displayed'
an option comes up below in the same page FIX CONNECTION PROBLEM.
i click on it then message states the norton firewall can help fix this problem click on the apply this fix (windows network diagnistics box)
result is the norton firewall is blocking communication.
open up NIS is says : Your PC is not protected from intrusion and hacker attacks FIX NOW, button pressed and...
Fix not complete: smart firewall: not fixed
open up advanced options smart firewall button turned off (red side) i move it across to on but all of the above continues still
i have reset the computer and still firewall stays off.
i click on the network security map and modem picture displayed says block all traffic:ON on this page i cant adjust anthing,
ive tried manually live updating and resetting and still no difference
NIS is the only firewall on, windows firewall is off...
im really stuck can anyone offer any help please do...
much appreciated
greg
Hi GergGG
Has your subscription expired? You can check the days remaining on the Norton user interface by clicking advanced and then at the bottom of that window it should say there, I have NIS 2012 so it may be in different place for 360.
Can you check on the computer clock that the following are correct?
The time?
The day?
The month?
The Year?
The time zone?
Its written like this because in the past people check the time only and one of the others is incorrect and is causing problems for the Norton product.
To check the above click on the clock in the task bar, on the dialogue box that opens click on, change date and time settings.
Check for Norton updates manually or right click the Norton icon in the task bar and click, run live updates, and then recheck until there are no more updates restarting the computer as requested.
Try running autofix by clicking the Norton icon, click support, click get support (or right click the Norton icon in the task bar and click Get support) let it run then restart the computer. It should tell you if any items where fixed. If you get an error message about MBAM then just click on skip on the error screen.
Have you or have you ever had any other security software including any trial security software on the computer including Norton? If so what is it?
Can you check in windows add/remove programmes, programme data and programme files for any security software that may have been bundled in a download?
ATB
intesec
Hi Greg,
I'm a bit confused. Are you running Norton 360 or Norton Internet Security? I hope not both. If both, please use the Norton Removal Tool
www.Norton.com/nrt
and eliminate all traces of both programs. After rebooting you can then install the single program of your choosing.
http://www.norton.com/n360s_20
http://norton.com/nis20
Even if you are running only one of the programs this procedure can resolve the problem.
Keep us posted
sorry for the confusion...
im frazzled. yep your right. only running NIS. and 106 days remaining before expiry.
despite the time and date being correct on the computer i did the timedate.cpl thingy and followed this with the live update and a fresh reboot as directed (thank you) and somehow that fixed things...
from what i can see i dont think anything happened as i didnt change the time /date and had already manually pressed live update and restart multiple times last night... but somehow its now working...
thanks for the reply's
big thanks
greg