Has your subscription expired? You can check the days remaining on the Norton user interface by clicking advanced and then at the bottom of that window it should say there, I have NIS 2012 so it may be in different place for 360.
Can you check on the computer clock that the following are correct?
The time?
The day?
The month?
The Year?
The time zone?
Its written like this because in the past people check the time only and one of the others is incorrect and is causing problems for the Norton product.
To check the above click on the clock in the task bar, on the dialogue box that opens click on, change date and time settings.
Check for Norton updates manually or right click the Norton icon in the task bar and click, run live updates, and then recheck until there are no more updates restarting the computer as requested.
Try running autofix by clicking the Norton icon, click support, click get support (or right click the Norton icon in the task bar and click Get support) let it run then restart the computer. It should tell you if any items where fixed. If you get an error message about MBAM then just click on skip on the error screen.
Have you or have you ever had any other security software including any trial security software on the computer including Norton? If so what is it?
Can you check in windows add/remove programmes, programme data and programme files for any security software that may have been bundled in a download?
im frazzled. yep your right. only running NIS. and 106 days remaining before expiry.
despite the time and date being correct on the computer i did the timedate.cpl thingy and followed this with the live update and a fresh reboot as directed (thank you) and somehow that fixed things...
from what i can see i dont think anything happened as i didnt change the time /date and had already manually pressed live update and restart multiple times last night... but somehow its now working...