Hello,
I am an Xfinity customer. Since the free Norton service ended, I downloaded the Norton 360 annual plan for $14.99/Year. Then I got an email from Norton that I have a free upgrade to Norton with Lifelock. I followed the link and upgraded. I am not sure if this is valid for the entire year or if I'll be charged after 6 months as if I got a free trial. Please advise.
I chatted with a representative. She said I need to pay $39.99 to downgrade to what I had originally purchased. WUT?
Shankar_Narayanan:That's where I went and downloaded the 360 Deluxe. Then I got this email
UPGRADE FOR FREE*
The "*" says for the remainder of your plan (I have 351 days left). However, I have a sneaky suspicion that I will be charged after 180 days. That's what I am trying to find out.
Yes, I C now
The "*" says for the remainder of your plan (I have 351 days left). However, I have a sneaky suspicion that I will be charged after 180 days. That's what I am trying to find out.
NortonLifeLock Community does not have access to your subscription status, payment method, fees.
Please refer subscription matters to > NortonLifeLock Member Services -
NortonLifeLock Contact Us
https://www.nortonlifelock.com/us/en/contact-us/
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click > My issue isn't listed above
Please fill out this form to Chat or to Get Phone Number
Reads like you've opted to transition from Norton 360 Deluxe $14.99 / 1 Year to Norton 360 with LifeLock Select 180 Days Free Trial.
180 Days Free Trial
Price shown is for the first year after 180 days free trial.
After the first year, renews at $149.99/Year.
See offer details below**Important Subscription, Pricing and Offer Details:
- Payment method required if enrolling in a free trial. If not canceled by the end of your trial period, your payment method will be billed and auto-renewing subscription will begin. Special offer(s) may expire at any time at NortonLifeLock's discretion.
- Your term begins as soon as your transaction is completed, though you must download and install on each device, or complete enrollment to get protection. If a discounted price is offered today, it is valid for the offered introductory term. After that, the applicable monthly or annual renewal prices are found here. The price is subject to change, but we will always send you a notification email in advance.
- You can cancel your subscription here, or by contacting Member Services & Support at 844-488-4540. For more details, please visit the Refund Policy.
- Your subscription may include product, service and /or protection updates and features that may be added, modified or removed subject to the acceptance of the License and Services Agreement.
https://us.norton.com/store?expid=xfinity-n360&promocode=XFINITY6M1D&VENDORID=_SOS_COMCAST6MO
The "*" says for the remainder of your plan (I have 351 days left). However, I have a sneaky suspicion that I will be charged after 180 days. That's what I am trying to find out.
NortonLifeLock Community does not have access to your subscription status, payment method, fees.
Please refer subscription matters to > NortonLifeLock Member Services -
NortonLifeLock Contact Us
https://www.nortonlifelock.com/us/en/contact-us/
That's where I went and downloaded the 360 Deluxe. Then I got this email
Upgrade for greater peace of mind knowing we have your back.
Everyday activities like online shopping, banking and browsing can expose your information, making you more vulnerable to cybercrime.
Should your identity be stolen while you are a member, we’ll help protect you with reimbursement for stolen funds and compensation for personal expenses as a result of identity theft (up to the limits of your plan)†††
The "*" says for the remainder of your plan (I have 351 days left). However, I have a sneaky suspicion that I will be charged after 180 days. That's what I am trying to find out.
