Norton Ghost 12.0 - Error ED800012 (CRC Check invalid)

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I'm having this error too.  I tried making a backup with high compression, twice, and no compression once.  All instances give this same error.  It copies the volume over, but kills it when the CRC check fails.

 

When I had to restore a few days ago from a previous backup, which I know was good, the restoral failed a few times during the "validity" check.  Once I turned off the verification, it restored properly.

 

I'm sure that if I do a backup with no validity check at the end, it'll go through.  However, this error is very worrisome.

 

Maybe someone from the Ghost group can get in here and throw in some suggestions.  Even better would be for them to get a  fix for this!!!

I've mentioned in another post on this error that Google turned up a reference to differences between retail and enterprise editions of GHOST causing this error message. It was from a Symantec employee.

 

So perhaps one should be wary of "cross fertilization" <g>

Well, I had NS&R 2.0, and NSW 2009 did some updating to it.  This is incredibly frustrating.  It worked fine during the NSW beta, but I don't believe that NS&R was touched by the basic version. This was fine until after NSW 2009...

 

Still, hopefully someone from the Ghost group will see these posts, or Tony will pass them on to them, and they can find a resolution... sooooooon!

Message Edited by ShadowAndMax on 10-15-2008 04:36 PM

I see Scott M active here so hang on.

I'm glad to see some activity on this thread, as I would love a solution to this, and I'm somewhat comforted to know that others are having the same problem. Unfortunately HorstL, your solution was not able to help me, however I do want to thank you for trying!

 

If we can't get a solution to this, I'd like for people to recommend some restoration businesses, as I've decided that sending the ghost image to a recovery analysis to have any file to be retrieved would be worth it, I have over 5 years of pictures (approx 5000 pictures) on that ghost image, and will spend nearly any amount to have these recovered.

 

-Derek

Hello,

 

sorry to hear this. If you really want to recover your data via datarecovery specialist I recommend you http://www.ontrackdatarecovery.com/

 

Your issue could be caused of bad data in the original data - these were stored in the image ..... Under certain circumstances this can cause CRC failures.

 

Sorry that I can't help you.

 

Cheerio

Lars

Message Edited by HorstL on 10-16-2008 10:36 PM

Of course data recovery will be my last option; And I won't be doing this for a while. I'd like to see if there are any other possible solutions to this issue. I cannot be the only one who is having this problem.

 

However, I don't want this thread to end, because I'm still looking for a solution to this topic, as spending x amount of dollars on a professional data recovery specialist to recover my data doesn't sound appetising. 

 

-Derek

Derek...  At least you have an image.  I remember that there's a switch to do a verification on the image before restoring.  Try turning that off and then restoring.

 

In my case, I can MAKE an image if I don't check it for validity at the end... but what good is that?  It isn't very reassuring, that's for sure...

Really? Is this when restoring via the boot cd? I'll have to try that if you are correct. I have both the Norton Ghost 12.0 and 14.0 boot cd, and will have to give that a try soon.

 

I honestly don't remember that option, but if you believe it is there, I'm going to have to look again.

I was doing mine through Save & Restore, but I think there must be something like that in there on the restore disc too…  It’s worth a look.  When I restored from a S&R image, using the restore CD, it was there as far as I remember… I’m positive, as a matter of fact…

Message Edited by ShadowAndMax on 10-16-2008 10:13 PM

I have also been getting CRC errors on my backups lately.  I backup to an external USB 500GB drive on my desktop, and I also backup my laptop to this same disk via a network share mapped drive (Z:).  It ran fine up until the beginning of September, but since then, the validation of the backup fails with the ED8000012 CRC Check errors.  I contacted Norton's chatroom support, then suggested running CHKDSK on all the drives (both source and destination) which I did, but it did not correct the error.  I own Ghost 12 for each system, so I tried an evaluation copy of Ghost 14 and still get the CRC errors.  The local backup of my desktop is to the same drive, which is locally attached to its USB port, and it does not have the CRC errors.  I am only getting the errors when it backs up across my LAN.  I don't believe I have any LAN issues though, else I would see corruption in any copies from PC to/from the laptop, and from the Internet.

 

This is extremely frustrating when obviously something is not working with the backups, causing them to be corrupt.  I learned a couple years ago to "TURN ON VERIFICATION" for all backups, as I had my hard disk crash and my Ghost restore image had CRC errors.  I managed to recover some of my documents even with the CRC errors by using other utilities to recover content from Word documents.

 

So I am also waiting for a fix for these CRC errors that several of us our seeing.  Mine started failing after installing XP SP3, but I don't know if that is related in any way.

 

Tom 

Hmmmmmmmmmmmm.....

 

Well, I installed SP3 as well, and the errors happened after that.

 

Wish someone from the Ghost group would be up here adding some input.

 

Derekg has SP3 as well... I'm goign to write Tony and ask him if he can get someone in here to respond...

As was suggested in another thread, I turned off the compression for the network drive backup, yet I still get the CRC errors on backup with Ghost 14.  The client I was backing up was running Vista Home Premium with all the latest Microsoft patches, and the network server is running XP Home SP3 (also latest Microsoft patches).  LiveUpdates also all current on all machines.  My failures started after upgrading my network server to XP SP3.

 

Tom

ShadowAndMax; et al:

Can you check to make sure for me? It's going to cost me $50 to purchase the program, and if it doesn't work, I'm out of $50 since software is non-refundable in retail.

 

I did download the trailware version of it, and it too was giving me CRC Check Invalid errors in Windows, however I am unable to try it in the bootable environment, since I cannot create a recovery CD in the trialware version.

 

-Derek

I still have not found a workaround or fix for the persistent CRC errors that Ghost 12.0 and 14.0 give when backing up to a network drive. So I tried a trial version of Acronis True Image Home 12.0 and it backed up my Vista computer to the network drive, and passed its validation tests.  It also backed up faster than Ghost did.  I have not tried a restore yet with True Image, so I cannot vouch for its performance, but so far I am liking the alternatives out there.

 

Symantec has known of the CRC errors for a long time (search this board and google), so why haven't they fixed it?  Their product is not backing up systems reliably at all!  Anyone who does not verify their backup images is going to get burned, as I once did.  I am extremely frustrated and disappointed in their products and lack of support.

 

Tom

Hi everyone, I'm trying to retrieve some pictures from a backup I did of my computer. It has over 5000 precious family pictures on it, and the error noted in my subject is what I'm getting when I try to open it in the Recovery Point Browser.

I'm going to give you guys some information so you can know my current setup:
 

 

OS: Windows XP Professional SP3 (fully updated)
Ghost: 12.0.4.26321 (fully updated)
Created Image: 22.4GB on 8/3/2008

Image Stored on 250GB Maxtor OneTouch 4 HD

I don't remember if I validated the image or not when I created it, can I check this in the .sv1i file?

Here's something interesting, for a while now, my external HD has been saying it had 330.3GB of "unallocated" space on it, I'm 100% sure that it is wrong, since it is a 250GB HD, this would mean I have about ~550GB on the HD, clearly wrong.
 So I thought, OK something must be wrong with my HD, so I copied everything to my local disk partition here and tried to open the image that was flipping me off earlier on the local disk partition, unfortunately, it still didn't work on the clean partition. So essentially I have two problems, the error ED800012 when trying to open my image (nothing comes up for folders or anything, nothing is brows able in the image), and why does my hard drive say it has that extra unallocated space? (I tried chkdsk to no avail, as well as Norton DiskDoc, but it wants me to reboot, but it’s a USB device so it doesn't check on reboot) I do have a case number from some assistance I was given via a chat if a Norton Employee is browsing the forums.

Please let me know if any of you have any ideas or suggestions as anything is helpful. I would love to be able to get my family pictures back.
 Thank you. 

 

-Derek

I am also getting a "CRC errors" on my Ghost 12.0 backups. I even have the "verify" checkbox unchecked. I read that someone noticed this started around the time the SP3 update was installed. I think that may be true for me also.

 

Running:

Pentium 4 HT CPU

Windows XP Pro SP3 (on a 160GB internal HD)

Backup drives: A NEW external 500GB Maxtor,

HD internal 300GB WD

 

So why is Symantec not releasing a bug fix for this? I bought Norton 360 and am using it's online backup feature (2GBs per computer for up to 3 computers) as a temp fix for important docs but want my Ghost 12 to do it's job also and soon!

 

 

Hi. I just happened to have the same prob - I mean CRC error - I removed all microsoft XP updates from my computer, going back to two months, and guess what ???!!! norton ghost happened to work ghosting successfully again !!!

Now, this is microsoft new windows vista team... putting fakes as updates for XP... I don't trust this new team !!!

Alright for you ?

I too am having this error. I backup my C drive to my D drive. Then I use a syncing program to backup my entire D drive to an external 1TB USB drive(Drive Z). Therefore I have two independent copies of my ghost images. I have ghost images going back three computers(three different hardware configurations), one of the sets of images is with windowx XP 64.

All of the images on all of the drives are now failing

How could this possibly be happening? I used an MD5 hash check to verify that the files between the two drives(D and Z) are identical. So unless both drives went bad in the past month since my last backup I don’t know what.

Luckily I have a Drive E, which I keep a clean version of windows on to do video capture. So I load that up, and try to do a backup of that drive(so I have a good image in case I can never recover these. As I do a backup of this drive to drive D it fails a CRC check during the verification. Same goes if I try to do a backup directly to Z (my ext hdd). I just created the file and it already has a CRC error?! How could it create a file, then immediatly have a bad CRC during verification?

So…I go to the runtime environment before windows, and try to do all of the restore operations described above…I still get the same error while it’s verifying the image.

I can no longer backup or restore my computer using this software. It is now useless to me. A little help please