Norton Ghost 14 Fails Creating Backup to External HD

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The drive is an Iomega 250GB eGo Firewire/USB 2.0 Portable Hard Drive.

 

According to the Iomega website for support and downloads, I do not need to download a driver.  Following is the statement from their website.

 <<start>>

Current Windows operating systems, with the exception of Windows 98/98SE, do not require drivers because they are included in the operating system.

<<end>>

 I have two more pieces of information that might be helpful.  The external drive that I was able to use with Norton Ghost had an external power source.  I tried using both USB plugs with the Iomega drive and that did not help.  I was able to do a backup with a competitors product to this hard drive.  Which makes this harder to understand.  

 

Thank you for the response.  If you have any additional comments or troubleshooting ideas, please let me know.  I would prefer to use Norton Ghost.

 

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I am having exactly the same problem.  Norton Ghost 14 installed on a Dell XPS M1130 with Vista Home Premium, using a Western Digital Mybook 320G "home edition" USB drive (renamed "XPS Backup") running on the Windows driver.

 

Steve Davidson

 

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Sorry  --  Dell XPS M1330

 

Steve Davidson

 

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Solution was to reformat the external USB drive to NTFS, as opposed to the FAT32 format it came in.

 

 

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My external (Iomega) hard drive is formated as FAT32.  I will try reformatting it to NTFS tonight and retrying the backup using Norton Ghost 14.  On the product information, they list the following file systems as supported:

 

  • FAT16, FAT16X, FAT32, FAT32X
  • NTFS

    •  

    Thank you for the feedback!

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    They probably do supprt those formats Chris, but the probelm is that FAT32 under Windows won't support more than 4G, while NTFS will.  I suspect that what happened to me (and is happening to you) is that it just bombs afer reaching the 4G point.  Let me know if the reformatting solves the problem for you.

     

    Steve

     

    Davidson

     

     

     

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    Thanks Steve.  Reformatting the external drive as NTFS did resolve my problem.  I was able to successfully backup to my external drive.

     

    I had tried using Acronis which did successfully backup to the external formatted as FAT32.  It broke the backup into seperate files which were less than 4G.  Which is why that product worked successfully.  I have not looked if Norton has an option to do this.  Thanks again for the help!

    1 Like
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    I thought I would add something to this thread.  I also have an iomega external drive and received the remote procedure call failed error.  The failure does occur after the first 4 gig file is created.  So the ntfs reformat makes sense. However, I was using this drive with Norton 10 on my xp computer and never had this trouble.  Ghost 10 was able to create as many 4 gig files as needed to complete the backup.

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    Ther is a way to split the backup into several smaller files. When you set up your backup using the wizard there is an advanced button on the compression selection page. In the advanced window I think it is the first and second choices that give you the choice to devide the backup and what sizes to use.

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    I just purchase Norton Ghost 14 yesterday.  I installed the product last night on a laptop with Windows Vista Business and have been trying to work through this problem since then.  I have an external iomega USB hard drive that I was trying to create the backups to.  The drive has 232 Gig total and 197 Gig available.  I am using the Backups configured in the wizard initially.  When I trying running a backup "My Computer Backup" for the "C:\" drive to the destination "IOMEGA HDD" or E:\.  I am choosing the "Run Now" option in the "Ron or Manage Bbackups" screen.  The backups fail at various stages. 

     

    I get the following error information:

    1. The connection to the recovery agent was lost.  The window will need to close. - This is from a popup with a title "Run or Manage Backups".
    2. The remote procedure call failed. - This is from a popup with a title "Norton Ghost".
    3. "Service Module stopped working and was closed" and "A problem caused the application to stop working correctly.  Windows will notify you if a solution is available" - This si from a popup with a title "Microsoft Windows"
    4. The "Progress and Performance" interface window has information saying "Creating Recovery Point" and specifies "(C:\) to E:\Chris Backup\G3TSIPC03_C_Drive003.v2i" and shows 26% complete.
    5. When the error messages are closed, the "Progress and Performance" window shows the following:  "Failed" with "Error 800706be running job: My Computer Backup."  and "Elapsed time: 00:05:36".
    6. From the windows event viewer, I have the following application error "Faulting application VProSvc.exe, version 14.0.2.26325, time stamp 0x4822359e, faulting module VProImaging.dll, version 14.0.2.26325, time stamp 0x4822353b, exception code 0xc0000005, fault offset 0x0022ab2e, process id 0x1158, application start time 0x01c8ce6604bcee0f."  and "The Norton Ghost service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service."

     I can backup successfully to another external USB drive.  Help would be appreciated!

     

    Chris Ganus

     

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    There may be a conflict between Norton Ghost 14 and the drivers for the External HD. Please be sure that:

    1) The drivers for the drive are up-to-date on your system

    2) The drive has an "alias" created for it

     

    What model of IOMEGA drive is this? I'm not aware of any specific issues with any Iomega brand drive, but this infomraiton might be helpful. Thanks!