Norton Ghost 15 cannot find target drive

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1

I am trying to use Norton Ghost 15's cold image feature to apply an image onto a brand new system.  I am going to have to constantly use this process to apply this image to new PC's whenever I get them, but I am having an issue.  When I boot into the Recovery Disk mode and try to recover the system using the image file that I have created, the computer's hard drive does not show up as a target drive for me to apply the image to.  Actually nothing shows up at all under the list of target drives.  I never had this problem before, but we recently had to switch to a newer model PC because the older model that we were using had been discontinued.

 

And in the first step, when I select the image file that I would like to recover from, it is showing my external flash drive (which is the drive I have the image saved to) as the C drive.  And the only other drive that it is showing is labeled Boot, as the X drive.  Is there something that I have to do in order to have the computer's hard drive show up as a target drive?

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It sounds like the new systems have a hard drive controller that is not on the Ghost disk.

The Ghost 15 recovery disk is based on Vista 32 bits, so you need the Vista 32bit drivers for the hard drive controller.

(SATA or AHCI drivers).

 

The drivers must not be in exe format, you need the files: .sys, .inf, and .cat files for that driver.

Make a folder on the flash drive and put those files into it.  Then boot the system again and go to:

Utilities > Load a driver

Browse to the .inf file and load it.

You should then see the hard drive.  Don't worry if the drive letters are different in the recovery enviroment because you are viewing them through another version of windows.

 

Dave