Norton Ghost 15 Can't see my C: drive

I am trying to create a disk image of my computer's C drive but Norton Ghost 15 does not see any of the partitions on my harddrive.

I have 3 partitions.     The system came with Vista installed and a vista recovery partition.    I installed Windows 7 64bit afterwards, and during the install, I left the Vista recover partition (Just in case), and the rest of the harddrive I split into 2 partitions of roughly equal size (C: for OS and various other stuff, F: for data only)

 

I already have all of the data on my F: drive backed up to external media, but I want a disk image of my C: drive for recovery purposes.

 

I have run the PartInfo.exe utility and I have attached the partinfo.txt file.

 

Thank you,

Kwiz168

I am trying to create a disk image of my computer's C drive but Norton Ghost 15 does not see any of the partitions on my harddrive.

I have 3 partitions.     The system came with Vista installed and a vista recovery partition.    I installed Windows 7 64bit afterwards, and during the install, I left the Vista recover partition (Just in case), and the rest of the harddrive I split into 2 partitions of roughly equal size (C: for OS and various other stuff, F: for data only)

 

I already have all of the data on my F: drive backed up to external media, but I want a disk image of my C: drive for recovery purposes.

 

I have run the PartInfo.exe utility and I have attached the partinfo.txt file.

 

Thank you,

Kwiz168

I managed to get the backup to work.    I uninstalled Norton Ghost, and I reinstalled it, but this time when i was prompted to ruin Live Update to get the latest version, I cancelled.     I started the Norton Ghost application again it recognized the C: and F: drives and it even recognized the recovery partition.     I was able to complete a backup of the C: drive that i was trying to do.

 

i am not sure why the drives were invisible after running Live Update, but in the end I got done what i wanted.

 

Thank you redk9258 for your reply, and to answer your question, I was able to see all of the drives in Windows Explorer, and in Disk management when Norton Ghost did not see them.

 

Thanks,

Kwiz168

So what version of Ghost do you have? Right click the tray icon and click "About". You want 15.0.1.36526.