Hi folks,
I got the Western Digital Essential Mybook 3 TB with USB 3.0 and a USB 3.0 exetension card.
Either over a USB 3.0 hub or direct, NGH 15.0.1 is not seeing the drive. I wanted to septup this drive as backup drive (my 1TB is getting small), but as it is not seen .......
Does anyone has experience in this matter and could help me on this?
Regards, Remi Vervecken
I don't think Ghost likes the GPT partition(s) that your 3TB drive likely has. Can you try to partition it to something under 2TB with MBR partitions? Also, since this is a USB 3 drive, you may want to see if it can be seen from the SRD. You will probably need to use a USB 2 port for recovery.
I'd keep the USB hub out of the picture.
Thought something like that.
Seems like Ghost doesn't like anything on USB 3.0. It also not recognising WD 1TB 2.5" USB 3.0. Probaly that's the reason why they deliver a backup software with it. 
OK. I manage to gather a normal 
2TB disk on USB 2.0 and that is working fine. Wil wait for an USB 3.0 connection till Ghost can coop with it, by then I probably need a bigger disk space.
Thanks for answering.
Regards, Remi Vervecken
I can understand why Ghost doesn't yet support partitions greater than 2TB. However, are you also saying Ghost won't even work with a 2TB drive (or smaller) using USB 3.0, both from a normal system and via the recovery disk? The reason I ask is I like to buy a 2TB external USB 3.0 drive and use it via a USB 3.0 PCI Express card on a PC. If this won't work then there's no point in me investing in a more expensive USB 3.0 drive and a USB 3.0 PCI Express card.
Does anyone have any idea when USB 3 will be supported by Ghost? Its been a year at least now and the interface is becomming more ubiquitous.
Not happy
Probably when they move to a version of Windows PE that supports it. I believe Windows 8 does, so I don't think you will see it until after Windows 8 is released. But then again they are still using WinPE 2.1 which is Vista based and not Windows 7 based.
thanks for that--its a real limitation
Hello. Can I use a USB3.0 driver for Windows Vista on Ghost15 productCD boot ? Or Can I use a USB3.0 driver for Windows7 on Ghost15 installed in Windows7 ?
ORIZURU wrote:
Hello. Can I use a USB3.0 driver for Windows Vista on Ghost15 productCD boot ? Or Can I use a USB3.0 driver for Windows7 on Ghost15 installed in Windows7 ?
You can try. The Recovery Environment is based on WinPE 2.1 (Vista) 32-bit. So make sure you have the 32-bit Vista compatible driver regardless of what OS you have.
Hello. Thank you for reply. If I do download a USB3.0 driver file, how do I have to use this download file after booting Ghost15 CD for ColdBackUp or restoring (recovering)? And If My PC is Windows7 installed a USB3.0 and installed Ghost15, is a oparation of Ghost15 on the Windows is easy?
You will have to extract the inf, sys, and cat files (that's usually all of them) using something like 7-Zip or other. Then in the Recovery Environment, click the Utilities tab > Load a driver.
What motherboard do you have?
ORIZURU wrote:
Can I use a USB3.0 driver for Windows Vista on Ghost15 ?
So far, nobody has confirmed whether this works or not. If you want to try, here is the procedure:
1. You must have a copy of the Norton Ghost Version 15 Recovery CD. This is the "source" from which you will "build" a Custom Recovery CD that contains the USB3 drivers required to access your USB3 chipset on your laptop, motherboard or the addon card you've installed in your machine.
2. There are two ways to obtain the Norton Ghost Version 15 Recovery CD.
a) If you bought Norton Ghost on a CD Disk, the installation disk is also the "source" Recovery CD.
b) If you bought Norton Ghost as a download, you need to download the required ISO file and burn a copy of the standard "default" Norton Ghost Recovery CD. You use this as a "source" CD when you "build" a Custom Recovery CD.
You obtain the ISO that you require from:
At that site, you will also find instructions for how to turn the ISO file you downloaded into a CD Disk using a CD-RW or DVD-RW burner. Having the CD is a required next step in the standard process used to build a Custom CD.
Note: Having that CD - by itself - will not allow you to work with a USB3 chipset. There are no USB3 drivers installed on the default Recovery CD. You require the CD as a "template" which contains the default fileset required to make a bootable Recovery CD. The rest of the procedure detailed below explains how to make the Custom CD - which adds the necessary "bits and pieces" to that Custom CD that you require to connect to your Target Drive using the USB3 protocol.
3. The following site contains a hotlink that tells you how to make the Custom CD. Make sure you review and understand the entire procedure before creating the Custom CD. See the following:
4. Now here is where things get tricky. The Ghost 15 Restore CD is a "Mini-OS" Version of Windows Vista. Thus, for you to add the required USB3 drivers to that CD, you require an install fileset from your USB3 Chipset Manufacturer suitable for use with Windows Vista. Even if you are running Windows 7 on your machine - you still require the support files for Windows Vista to make a workable Bootable Ghost Version 15 Recovery CD with USB3 support.
5. So, in order to obtain those files, the first thing you have to know is which USB3 chipset is used by either your Laptop, Motherboard or Addin-Card. You get this info from Device Manager. Open Device Manager and navigate to the USB Controller section of the Device Manager tree. Expand that section and look for your USB3 controller. In the info provided, should be the name of the manufacturer of your USB3 chipset. Common examples are Renesas and NEC.
6. Now, off you go to your laptop or motherboard or addin-card manufacturer's website to obtain the proper download used for Vista by your USB3 chipset. It may also be possible to obtain the proper drivers from the USB3 chipset manufacturer's website. Google and Bing are your friends here. Dig!
7. Once you have the driver package, unpack it and find the subfolder that references the Vista version of the install files. You are looking for the appropriate Vista installation INF file for your USB3 chipset. Make note of the Drive and foldername where that info is located.
8. Now, start the process of making the Custom CD - using the info provided in Item 3. When the time comes to add the appropriate support - check to see if the Custom CD Wizard understands how to use the USB3 stuff already present in your Windows 7 installation.
a) If so, you will see that item already added to the list detailed in Step 8 on the "Creating a Custom Symantec Recovery Disk in Norton Ghost 15" webpage.
b) If not, use the Add function and browse to the folder where you have the Vista version of the USB3 drivers. When you select the INF file for the USB3 drivers in that folder - the Custom CD Wizard should populate the "Custom Drivers to Add" List with your USB3 chipset drivers.
9. Complete the rest of the steps detailed in the Custom CD Wizard, using the info on the "Creating a Custom Symantec Recovery Disk in Norton Ghost 15" webpage.
10. Burn the Custom CD and Save the Custom CD ISO Image so you can make additional disks in future if desired - without having to go through all this hassle a second time.
11. Hook up your USB3 Drive to your USB3 Port, boot to your Custom version of the Norton Ghost Version 15 Recovery CD - and see if your USB3 Drive is available as an External Disk in the Source or Target Option of Norton Ghost Version 15 running from the Custom CD.
12. If so, you're IN! Go to town! Woohoo! 
Now, check your work. Do a test-backup of a small number of files. Do a test-restore of that backup - restoring to a different location. Do a file-compare of the two sets of files to confirm they are bit-for-bit identical to each other.
Note: You do not just assume that because you can see and read/write to the USB3 drive - that all is well with the world. Things aren't right until you have verified that what you put into the backup - is what comes out of the restore. Finding out that this is not the case - after-the-fact - when you are depending upon a Restore to save your bacon - is a really really really bad idea. 
13. If things don't work, you have one more option to try. If you used the automatically-populated option for the USB3 drivers copied from your Windows 7 installation - these may not work. Go back and do the whole process over again. Make sure you deselect the drivers automatically detected by the Custom CD Wizard - and manually add the Vista USB3 drivers from the location you noted in Step 7 of this guide.
14. Complete the rest of the Wizard, burn the Custom CD, and test your second effort - following the same procedure as detailed in Steps 9 through 12 of this guide.
15. Your final task is to do a Ghost Backup of your entire drive to something other than the USB3 Disk. Then do another backup of your entire drive to the USB3 disk. Finally, restore your Boot Partition (C:) using the USB3 Disk as your source. Cross your fingers, and boot using the restored image. Test to make sure that Windows runs normally using the image sourced from the USB3 Drive. If it doesn't, restore from the safety image you made to the non-USB3 device..
16. If you have subsidiary Partitions such as a Data Partition (D:) or a Games Partition (E:) you do the same procedure with those Partitions as detailed in Item 15 for the Boot Partition (C:). If all works well, now you have verified you actually have a procedure that works and will totally-and-completely save your bacon when you need it to
Come back and let us know how you made out. Also, please share your source-location and driver-download info for your particular USB3 Chipset. Karma will reward you when you get to use someone else's work to save you hours and days of toil at some other time in future... 
Hope this helps.
I wouldn't recommend making a Custom SRD until it is confirmed that the drivers can be loaded in the Recovery Environment and they work. That is... unless you have CD-Rs laying around that you don't want anymore.
I’m sorry for my no good English. I have a ASUS P8Z68-PRO.
redk9258 wrote:I wouldn't recommend making a Custom SRD until it is confirmed that the drivers can be loaded in the Recovery Environment and they work. That is... unless you have CD-Rs laying around that you don't want anymore.
Hi, redk9258. The problem I see with that idea - is even if the USB3 drivers work when manually loaded using the Default SRD - that is no guarantee that the drivers welded into a Custom SRD are going to work properly.
Consequently, the process of making a Custom SRD is going to have to be verified experimentally anyway - no matter what happens with manual loading. Thus, wasting a few blank CD-Rs is going to be required regardless.
Another point: The ISO Download referenced above will make a Ghost 15 SP1 SRD. This is not the same bird as an SRD embedded in an older Ghost 15 pressed CD. There are bugfixes in that SP1 SRD that are unavailable to people using an old SRD and loading USB3 drivers into that environment.
My understanding is that a version of Ghost that has been Live-Updated to the latest available will also "build" an SRD with those bugfixes embedded. Thus, the only way to really know if things are working or not is to build a Custom SRD - even if nothing additional is added to the beast at all.
Consequently, I think it would be wise to build a new Custom SRD regardless - just to eliminate the possibility of bugs in the old SRD environment affecting the results.
And anyway, CD-Rs are cheap. It's not going to break the bank to test things fully and completely - even if what we want doesn't pan out. We still need to know we've done the best job possible to attempt to make things work. I think that requires the procedure as I detailed.
Hope this helps.
twixt,
I think Red is implying if the drivers don't work when loaded manually then there is no point in seeing if they will work from a CD. I wouldn't make a custom CD until the drivers do load manually.
Sounds reasonable to me, if the driver doesn't work don't waste your time building a custom disk.
I don't have a USB3 device but I actually tried to build a build a disk for it when I was trying to help someone else here.
Every single driver I found based on the NEC USB3 chipset couldn't even be used, Ghost would give an error about unsupported driver and not let you build the disk.
Just plug the darn thing into a USB 2 port for recovery. It's not like it's going to be that much slower and if you need to recover your system often enough that it becomes an issue you should be recovering from an internal drive or eSATA.
Dave
Brian_K wrote:twixt,
I think Red is implying if the drivers don't work when loaded manually then there is no point in seeing if they will work from a CD. I wouldn't make a custom CD until the drivers do load manually.
Hi, Brian. See my edits to the post you replied to - for further info. I've added a few more details as to why I made the suggestions I did.
Hello. Thank you for a full detail. I’ll try it. By the way, has Symantec announced something about the USB3.0 ? Is Symantec active about the development of Ghost Software ? Why is not Ghost be based on the Linux like other BackUp Tools ?
ORIZURU wrote:
Hello. Thank you for a full detail. I'll try it. By the way, has Symantec announced something about the USB3.0 ? Is Symantec active about the development of Ghost Software ? Why is not Ghost be based on the Linux like other BackUp Tools ?
It is a Windows PE issue, not Symantec. That is, unless they take the bull by the horns and write their own driver.