Hi,
A friend of mine had a major issue with this. She installed Norton SystemWorks a couple of years ago and used GoBack. A couple of weeks ago she was working on the laptop without any problems and went to bed after turning off the laptop (no MS updates had been installed for a few weeks). When she started it in the morning she had a problem. No warning message came up but it would boot to the Windows Desktop and then reboot before she could do anything with the mouse. She then tried to disable (using the Spacebar option during the GoBack splash screen). She tried a couple of other things (she says she can't remember what but I think they were the other optionsavailable in that screen). By the time she brought it to me she was in a bit of a panic. I talked to the Symantec Helpdesk but they couldn't offer much because they couldn't access the laptop and suggested the gb_prog that comes on the bootable CD (Alt+Shift+G didn't work either). I tried this and it would say that GoBack had successfully been unhooked but the problems remained with the exact same symptoms. I also tried the repair of the MBR but again no luck.
Eventually I found a method using a Linux CD to change the partition back to Type 7. All was good and I tested it over the next day or so and no sign of GoBack - Excellent I thought! I then tried to uninstall GoBack but it said it wasn't installed. I followed the support article that tells you how to manually uninstall GoBack. None of the registry entries existed and I deleted all folders/files. I gave her back her laptop and she was happy. Unfortunately, a few days later the GoBack splash screen reappeared and she is absolutely paranoid that she is going to have a problem again!
Only the splash screen shows up. There are no running processes related to GoBack. During the splash screen, if you hit the Spacebar it immediately jumps out of the splash screen and starts loading Windows (XP Pro SP3). I don't think any services or processes are running BUT she is (as I said before) absolutely petrified that this is going to reoccur. She has 10 years worth of study and teaching material on her laptop (I have now convinced her to get an online backup solution and that has been started). She has an old MS Access database that she refers to all the time that required a lot of effort to get set up originally and the person who set it up is now overseas. So my option to fdisk, format and start over is not going to happen but she wants this splash screen gone.
Any assistance would be gratefully received.
PS. Sorry about the novel but wanted to get everything down up front.