Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.
Issue abstract: URL phishing
Detailed description:
Product & version number:
OS details:
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
bjm
September 11, 2024, 9:34am
2
Hello @user2818
Norton 360 v22.x or v24.x?
care to share bank website domain name?
Submit a file or URL to Norton
https://support.norton.com/sp/en/ie/home/current/solutions/kb20090602171902EN
The message is:
We prevented your connection to www1.my.commbank.com.au because it is a dangerous webpage. Threat category URL: Phishing
bjm
September 11, 2024, 10:09am
4
Hello @U_Bradford
I imagine your Norton 360 v24.x because Norton Safe Web reports
www1.my.commbank.com.au
URL Analysed: www1.my.commbank.com.au
Norton Rating Safe
CURRENT CATEGORY Finance
https://safeweb.norton.com/report?url=www1.my.commbank.com.au
maybe, your www1 (using a different server) is causing 24.x Browser Protection - URL phishing report.
Do you have the Alert ID?
on my side
www1.my.commbank.com.au
resolves to
https://www.my.commbank.com.au/netbank/Logon/Logon.aspx
Um, is this you?
https://www.my.commbank.com.au/netbank/Logon/Logon.aspx
bjm
September 11, 2024, 10:27am
5
Threat name: URL:Phishing
Threat type: Phishing - This is a scam designed to steal sensitive information like your credit card number, banking credentials, or passwords.
Status: Aborted
Detected by: Browser Protection
Origin
Downloaded from: http://www1.my.commbank.com.au/
Activity
Path | Type | Status
http://www1.my.commbank.com.au/
| URL | Blocked
This is the alert ID
0963ee5daca4/2024-09-11T09:46:02.430Z
All good. It now works. Thanks so much for your help
1 Like
bjm
September 11, 2024, 11:08am
14
user2818:
my.commbank.com.au
and your side is okay?
I’m not seeing Phishing Alert on my side.
It is working now 2 hours after I got the phishing alert. Thank you
Also I see someone else had the same alert
bjm
September 11, 2024, 2:04pm
17
that was me here - recreating the alert
I recreated the event and made submission
bjm
September 11, 2024, 2:05pm
18
Okay. Thanks for confirming.
Am 11. 09.1024 (Ca. 10…00 Uhr)erhielt ich ein Norton update, seitdem kann ich meine MathTyp-App nicht mehr verwenden, die ich dringend täglich benötige! Meine Reparaturversuche sind alle fehlgeschlagen. Bitte helfen Sie! Vielen Dank. R. Franik
bjm
September 11, 2024, 2:55pm
20
Roland_Franik:
my MathType app
Hello @Roland_Franik
Norton v22.x or v24.x?
MathType app?
https://www.wiris.com/en/mathtype/
MathType for Windows
Note to Mod…here’s an example of when I’d split/start a new thread