Norton has blocked me from using my online bank account stating it is a phishing threat

Norton 360 for Windows
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: URL phishing

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

2

Hello @user2818
Norton 360 v22.x or v24.x?

care to share bank website domain name?

Submit a file or URL to Norton
https://support.norton.com/sp/en/ie/home/current/solutions/kb20090602171902EN

3

The message is:

We prevented your connection to www1.my.commbank.com.au because it is a dangerous webpage. Threat category URL: Phishing

4

Hello @U_Bradford
I imagine your Norton 360 v24.x because Norton Safe Web reports

www1.my.commbank.com.au
URL Analysed: www1.my.commbank.com.au
Norton Rating  Safe
CURRENT CATEGORY  Finance

https://safeweb.norton.com/report?url=www1.my.commbank.com.au

maybe, your www1 (using a different server) is causing 24.x Browser Protection - URL phishing report.
Do you have the Alert ID?

on my side
www1.my.commbank.com.au resolves to
https://www.my.commbank.com.au/netbank/Logon/Logon.aspx

Um, is this you?

https://www.my.commbank.com.au/netbank/Logon/Logon.aspx

image
image1920×449 60.4 KB

5

Threat name: URL:Phishing
Threat type: Phishing - This is a scam designed to steal sensitive information like your credit card number, banking credentials, or passwords.
Status: Aborted
Detected by: Browser Protection

Origin
Downloaded from: http://www1.my.commbank.com.au/

Activity
Path | Type | Status
http://www1.my.commbank.com.au/ | URL | Blocked

image
image634×731 118 KB

6

image
image716×393 20.4 KB

7

This is the alert ID

0963ee5daca4/2024-09-11T09:46:02.430Z

8

and you made submission?

9

All good. It now works. Thanks so much for your help

1 Like
10

edit

11

Okay
Thanks

12

my.commbank.com.au

13

yes

14

and your side is okay?
I’m not seeing Phishing Alert on my side.

15

It is working now 2 hours after I got the phishing alert. Thank you

16

Also I see someone else had the same alert

17

that was me here - recreating the alert
I recreated the event and made submission

18

Okay. Thanks for confirming.

19

Am 11. 09.1024 (Ca. 10…00 Uhr)erhielt ich ein Norton update, seitdem kann ich meine MathTyp-App nicht mehr verwenden, die ich dringend täglich benötige! Meine Reparaturversuche sind alle fehlgeschlagen. Bitte helfen Sie! Vielen Dank. R. Franik

20

Hello @Roland_Franik

Norton v22.x or v24.x?
MathType app?

https://www.wiris.com/en/mathtype/
MathType for Windows

Note to Mod…here’s an example of when I’d split/start a new thread