I lost my Norton Home page and can’t get it back. Does anyone know how to get it back?
Hello @Sue_A_McElrath
are you referring to Norton Home Page extension?
what browser?
what OS?
call https://search.norton.com/protect to install Norton browser extensions
Yes, the Norton Home Page extention for chrome. I have tried to download it several times, however, I keep getting an error message. I have reported this to support and spoke to Aviral who worked for 2-3 hours (on Sunday 9/22/24) and esclated it to level 2. I keep getting several emails stating they can’t reach me & no place to leave a message. This cannot be true because I have : a Land line: this number has an answering machine for messages and my cell phone which has voice mail. Your support team has called me on both of these many times in the past when I’ve had a problem. Your response is: We’ll try to call attention: No promises. No timeline. I thinkk this is very much UNACCEPTABLE and have give a bad review on the BBB which is publicly on thier site. My suggestion is to get this resolved or I may have to cancel my subscription (I have been with Norton for several several years) and get another company.
Okay…I’ll try downloading Home Page extension…my side.
Since, Norton support was unable to sort your issue. I’m doubtful I will.
Have you created a new default Chrome profile to test download?
Norton Community is primarily user to user product help.
Note: I’m Norton user. I’m not Norton.
Norton Community hears similar user reports regarding promised call backs.
Norton Community is primarily user to user product help.
I’m sorry you feel my efforts trying to help you is very much unacceptable.
I’ve been watching for your review…[here]…curious to read response.
Note: I’m Norton user. I’m not Norton.
I am so sorry I did not know that you were not a part of Norton. I thought because of the response for: Unable to get escalated support callback: (We’ll try to call attention: No promises. No timeline.) you were with Norton. I do apologize.
1 Like
Hello @Sue_A_McElrath
as test:
Chrome v129.0.6668.71
Norton Home Page v3.23.0.14
Hello @Sue_A_McElrath
We try pinging Norton Community staff and we hope Norton staff will offer help.
Most times I ping Norton staffer - I never hear back what/if anything resulted from my trying to “call attention”. That’s why…my…“No promises. No timeline”.
We do what we can with the best of intentions —
I’ve heard Norton user comments/complaints…long time.
Regards w Respect
Once again I am sorry, but thank you for trying to help.
Yes, I did do that, but no Luck
any clues with the error message?
error message from Norton?
error message from Chrome?
Do you other browser/s have Norton Home Page extension?
Since, you receive the same error message with a new default Chrome profile.
Sorry, I’m head scratch.
My other browsers does have Norton Home Page. The problem is just with Chrome. I don’t have anyother options and Norton is not returning any phone calls like they say they are. I give up! It upsets me that we pay for service and then they don’t provide it. I am very disappointed in Norton as I said before I have been with them for a very long time and never had any problems like this time, Thanks for trying to help.
Hello @Sue_A_McElrath