Been using ID safe for quite some time and have only needed to use my PIN in order to access on my phone. However, today suddenly it is asking for my vault password. Based on my password hint, I have tried the password that I thought it was plus multiple variants and it will not let me in. I have not backed up the data because I never had a problem accessing via my PIN. Two questions - 1. why won't it let me use the PIN on my phone now? and 2. Am I hosed because I haven't backed up? The Norton site says you have to blow away your vault essentially if you have forgotten your password. It would take days to recreate everything I had in there.....
Thanks for the update.
One thing you might try to get a backup of your vault. Download and install a trial version of Norton Security from here. https://us.norton.com/downloads?inid=nortoncom_nav_downloads_homepage:homepage
Then log into your Norton ID Safe vault. Go to the ID Safe settings and from the Import/Export tab, create a backup of your vault that you can use later if you need to re establish a failed vault. Back up to both .DAT and .CSV formats.
NOTE
If you decide to try this, you should uninstall your current security product before installing Norton. If you have both on your computer it can cause conflicts. Likewise, when you are finished with Norton, be sure you use the Norton Removal Tool to fully remove Norton before reinstalling your security product. www.norton.com/nrt
Norton basically told me there's nothing that can be done if you've forgotten your vault password except to reset your vault. However, my understanding is resetting simply wipes out your vault and you have to either restore it from a backup or start over (which would take me weeks to re-create). Since I can not find any way to actually back up the vault database, neither of those was an option. So, using my password hint, I systematically went through variants of what I thought was my password until I figured out my original vault password again. I basically hacked back into my own vault. I now make doubly sure that I have my Norton vault password recorded in a password safe utility that I have on another computer so I have a place to go if I forget it again.
100 % sure
Are you sure it is the vault password that the app is asking for? As I noted above, occasionally the app signs you out of your Norton Account. You may be getting asked for your Norton Account password.
I can't log in to Norton ID on my iphone. Will not accept my vault password so i have no access to all my passwords. Can you hel me ?
As 8mitchell has not replied, there is no news on an outcome.
What part of the issue are you concerned about?
I have same issue . What was the outcome here ?
Are you being asked for your Norton Account password? Occasionally, you will get logged out of the Norton Account and will need to enter that password before you can a PIN.
As for backup. Do you use ID Safe on a PC? If so, you should have backups of your cloud vault in your Documents folder that you can use if you need to reset your vault for some reason. Check the Documents\Norton Identity Safe Backups. Look for your email address as a folder name and then backups will be in that folder.